Jr to Jr+ Helpdesk Support Specialist with Focus On

hace 2 semanas

Desde casa, Colombia Lean Tech A tiempo completo
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia.

We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors.

Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth.

Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.


Currently, we are seeking a Jr to Jr+ HelpDesk Support Specialist with Focus on Mobile App Support with a strong English level to join our team.

Here are the challenges that our next warrior will face and the requirements we look for:

Responsibilities:

  • Provides technical support via the Service Cloud ticketing system or by phone to a growing customer base of administrators and users of the company's suite of products.
  • Owns full cycle of customer technical support resolution.
  • Provides a proactive approach within customer support, and assists in optimizing systems.
  • Logs/documents all customer correspondence into the Service Cloud ticketing system.
  • Demonstrates an awareness of the impact of events on customer's systems or internal the company's platforms.
  • Creates knowledge base/troubleshooting documents for Team and customers.
  • Adheres to all department and company policies and procedures, including the company's core values.

Profile- Minimum of 2 years of experience in Information Technology.- English B2+- College degree in the Technology related field or similar related experience.- Exposure to Windows Operating Systems- Experience in Mobile Applications Support.- Ability to learn new technology quickly- Proven ability to work independently as well as function effectively within the Team.- Proven ability to manage demands with internal and external customers- Excellent written and verbal communication skills working with technical and non-technical customers.- Ability to thrive in a fast-paced, high-volume, demanding, and dynamic work culture.- Participate in after-hours support rotation for internal and external systems.- Previous software support experience within a Help desk environment.

Soft Skills- Self-motivated, highly organized, and wants to make an impact.- Ability to work remotely and communicate daily with manager and Team- Dependable, reliable, transparent, and flexible.- Exceptional problem-resolution abilities.- Ability to multitask while staying the course and following through on priorities.- Sense of urgency and follow-through on tasks.- Excellent written and verbal communication skills.- High emotional intelligence and empathy for the customer.- Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders.

  • We are more than a company; we are warriors working daily to change the world through technology._

  • Jr to Jr+ Helpdesk Support Specialist with Focus On

    hace 1 semana

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and...

  • Jr to Jr+ Helpdesk Support Specialist

    hace 4 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Job Description Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...

  • Jr to Jr+ Helpdesk Support Specialist

    hace 2 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Job DescriptionLean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their...

  • Jr+ Helpdesk Support Specialist

    hace 3 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...

  • Jr to Jr+ Helpdesk Support Specialist

    hace 3 días

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a **fast-growing** **company located in** **Medellín,** Colombia. We currently have one of the most prominent networks within the **entertainment, financial, and logistics** industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with...

  • Jr to Jr+ Helpdesk Support Specialist

    hace 2 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a fast-growing company located in Medellín, Colombia. We currently have one of the most prominent networks within the entertainment, financial, and logistics industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with large engineering...

  • T1 Helpdesk Support Specialist

    hace 3 días

    Desde casa, Colombia Lean Tech A tiempo completo

    **Overview**: Provides direct technical support to internal business customers for software and hardware issues. Completes initial ticket assessment, researches potential solutions, and delivers fixes to the end user. Collects information from internal customers and works towards timely resolution. Collaborates with Tier II internal and external IT and...

  • Marketing Jr. Project Manager

    hace 4 semanas

    Desde casa, Colombia Activate Talent A tiempo completo

    **Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️** **Role**: Marketing Jr. Project Manager **Schedule**: M-F / 8:00 - 5:00 PST with eventually 2-3 hours buffer/flexibility) **Type of Contract**: Full Time - Independent Contractor **Salary Range**: 800 - 1800 USD (Based on Experience) **About our Client**: **Scope of the...

  • T1 Helpdesk Support Specialist

    hace 2 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Overview:Provides direct technical support to internal business customers for software and hardware issues. Completes initial ticket assessment, researches potential solutions, and delivers fixes to the end user. Collects information from internal customers and works towards timely resolution. Collaborates with Tier II internal and external IT and security...

  • Jr to Jr+ Data Analyst

    hace 4 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for our professionals to **grow** and **boost** their careers. Working with us means...

  • E-commerce Jr. Project Manager

    hace 4 semanas

    Desde casa, Colombia Activate Talent A tiempo completo

    **Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️** **Role**: E-Commerce Jr. Project Manager **Schedule**: M-F / 8:00 - 5:00 PST with eventually 2-3 hours buffer/flexibility) **Type of Contract**: Full Time - Independent Contractor **Salary Range**: 800 - 1800 USD (Based on Experience) **About our Client**: **Scope of the...

  • Marketing Jr. Project Manager

    hace 2 semanas

    Desde casa, Colombia Activate Talent A tiempo completo

    Work from any corner of LATAM and be a part of the #remoteworkrevolution!!Role: Marketing Jr. Project ManagerSchedule: M-F / 8:00 - 5:00 PST with eventually 2-3 hours buffer/flexibility)Type of Contract: Full Time - Independent ContractorSalary Range: USD (Based on Experience)About our Client:Scope of the role:The Marketing Jr. Project Manager will support...

  • Jr to Jr+ Data Analyst

    hace 2 semanas

    Desde casa, Colombia Lean Tech A tiempo completo

    Lean Tech is a fast-growing company located in Medellín, Colombia. We currently have one of the most prominent networks within the entertainment, financial, and logistics industries. Our corporate projections represent hundreds of opportunities for our professionals to grow and boost their careers. Working with us means collaborating with large engineering...

  • Junior Helpdesk Specialist

    hace 7 días

    Desde casa, Colombia Team International A tiempo completo

    **About Team International** We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address...

  • Project Analyst Jr

    hace 4 semanas

    Desde casa, Colombia Sophilabs A tiempo completo

    **⭐️ A Typical Day** A Project Analyst JR supports the technical team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of engineers through coaching, mentoring, feedback, and hands-on career development - Ensure an ongoing commitment to industry-leading quality, reliability, and security...

  • Project Manager Jr

    hace 4 semanas

    Desde casa, Colombia Sophilabs A tiempo completo

    **⭐️ A Typical Day** A Project Manager JR supports the technical team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of engineers through coaching, mentoring, feedback, and hands-on career development - Ensure an ongoing commitment to industry-leading quality, reliability, and security...

  • Project Analyst Jr

    hace 3 semanas

    Desde casa, Colombia Sophilabs A tiempo completo

    **⭐️ A Typical Day** A Project Analyst JR supports the technical team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of engineers through coaching, mentoring, feedback, and hands-on career development - Ensure an ongoing commitment to industry-leading quality, reliability, and security...

  • Scrum Master Jr

    hace 2 semanas

    Desde casa, Colombia Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Scrum Master JR** supports the technical team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of engineers through coaching, mentoring, feedback, and hands-on career development. - Coordinating team’s work utilizing Agile format including daily, weekly, monthly...

  • Scrum Master Jr

    hace 4 semanas

    Desde casa, Colombia Sophilabs A tiempo completo

    **⭐️ A Typical Day** A **Scrum Master JR** supports the technical team with clerical duties. **Responsibilities for this position include, but are not limited to**: - Lead a team of engineers through coaching, mentoring, feedback, and hands-on career development. - Coordinating team’s work utilizing Agile format including daily, weekly, monthly...

  • Wordpress Support Specialist

    hace 4 semanas

    Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...