Wordpress Support Specialist

hace 2 semanas


Desde casa, Colombia Pronto Marketing A tiempo completo
The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform.

As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.


Responsibilities and Duties:

  • Conduct regular site updates and maintenance on the Elementor platform.
  • Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
  • Work closely with the development team to handle more complex issues or site enhancements.
  • Participate in ongoing training to stay current with WordPress and Elementor developments.
  • Provide excellent customer service, maintaining high customer satisfaction ratings.

Requirements:

Qualifications:

  • Proven experience as a WordPress Support Specialist or similar role.
  • Strong knowledge of WordPress, including themes, plugins, and core updates.
  • Proficient in HTML, CSS, JavaScript, and PHP.
  • Experience with the Elementor platform.
  • Exceptional problemsolving skills and attention to detail.
  • Excellent written communication skills for customer support.
  • Ability to work in a team and handle multiple tasks concurrently.
  • Familiarity with SEO services and Google Ad services is a plus.


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