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Wordpress Support Specialist
hace 2 semanas
As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.
Responsibilities and Duties:
- Conduct regular site updates and maintenance on the Elementor platform.
- Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
- Work closely with the development team to handle more complex issues or site enhancements.
- Participate in ongoing training to stay current with WordPress and Elementor developments.
- Provide excellent customer service, maintaining high customer satisfaction ratings.
Requirements:
Qualifications:
- Proven experience as a WordPress Support Specialist or similar role.
- Strong knowledge of WordPress, including themes, plugins, and core updates.
- Proficient in HTML, CSS, JavaScript, and PHP.
- Experience with the Elementor platform.
- Exceptional problemsolving skills and attention to detail.
- Excellent written communication skills for customer support.
- Ability to work in a team and handle multiple tasks concurrently.
- Familiarity with SEO services and Google Ad services is a plus.
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