Jr to Jr+ Helpdesk Support Specialist with Focus On
hace 7 meses
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
Currently, we are seeking a Jr to Jr+ HelpDesk Support Specialist with Focus on Mobile App Support with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
**Responsibilities**:
- Provides technical support via the Service Cloud ticketing system or by phone to a growing customer base of administrators and users of the company's suite of products.- Owns full cycle of customer technical support resolution.- Provides a proactive approach within customer support, and assists in optimizing systems.- Logs/documents all customer correspondence into the Service Cloud ticketing system.- Demonstrates an awareness of the impact of events on customer’s systems or internal the company's platforms.- Creates knowledge base/troubleshooting documents for Team and customers.- Adheres to all department and company policies and procedures, including the company's core values.
**Profile**- Minimum of 2 years of experience in Information Technology.- English B2+- College degree in the Technology related field or similar related experience.- Exposure to Windows Operating Systems- Experience in Mobile Applications Support.- Ability to learn new technology quickly- Proven ability to work independently as well as function effectively within the Team.- Proven ability to manage demands with internal and external customers- Excellent written and verbal communication skills working with technical and non-technical customers.- Ability to thrive in a fast-paced, high-volume, demanding, and dynamic work culture.- Participate in after-hours support rotation for internal and external systems.- Previous software support experience within a Help desk environment.
**Soft Skills**- Self-motivated, highly organized, and wants to make an impact.- Ability to work remotely and communicate daily with manager and Team- Dependable, reliable, transparent, and flexible.- Exceptional problem-resolution abilities.- Ability to multitask while staying the course and following through on priorities.- Sense of urgency and follow-through on tasks.- Excellent written and verbal communication skills.- High emotional intelligence and empathy for the customer.- Ability to interface and collaborate with a broad set of people and job titles, from external clients to internal stakeholders.
- We are more than a company; we are warriors working daily to change the world through technology._
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