Engagement Specialist
hace 2 semanas
**Who We Are**:
ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We’re proud to provide you with a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally.
**Requirements**:
- Professional in psychology, social communication, or administrative areas.
- Experience not less than 2 years in charge of the welfare area, in companies with more than 1000 people, preferably BPO sector.
- English Level B2
**Functions**:
- Preparation and monitoring of the annual work plan of the Labor Welfare Area, in order to establish the activities and projects to be carried out for the benefit of workers.
- Have the approval of senior management or the management in charge of the annual or monthly plan of welfare activities for its implementation.
- Coordinate and carry out sports, recreational and socio-cultural activities for the benefit of workers, to strengthen interpersonal relationships and thus maintain a work environment that allows achieving the proposed goals.
- To impact the activities of labor welfare and the personnel turnover in the company, achieving a culture of corporate loyalty in the workers at all positions.
- Organize, execute, and lead activities to celebrate important dates, including staff and company birthdays, in order to maintain a better work environment.
- Seek and manage corporate alliances to bring benefits to workers, being responsible for submitting proposals to senior management or management in charge for approval and formalization.
- Deliver awards or benefits to the company's workers, keeping a record of the delivery by means of duly signed minutes, keeping control of what has been assigned, what is pending to be delivered, and what has been delivered.
- Make or design for approval by senior management or management in charge of presentations or flyers, using design tools or software provided by the company. Must be disclosed at the company level.
- Conduct working groups with senior management, operations management, executives, or middle management to create strategies or agree on welfare activities, identifying plans or opportunities for improvement.
- Conduct focus groups, and meetings with employees or workers, to listen to them or make an approach and identify opportunities for improvement at the level of areas or processes.
- Participate in the retirement process, taking the retirement interview, with the objective of finding factors to allow constant improvement in the processes.
- Manage satisfaction surveys with workers to be able to quantify the degree of satisfaction of workers against each of the activities performed.
- Responsible for planning and executing with the approval of senior management or the management in charge of welfare budget control
- Work jointly with the person in charge of the occupational health and safety management system
**Conditions**
- Basic Salary: To be agreed
- Bonifications: NA
- Schedule: 48h per Week
- Work from the site
- Undefine contract
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