![IntouchCX](https://media.trabajo.org/img/noimg.jpg)
Scheduling Specialist
hace 4 semanas
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We’re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.
As Scheduling Specialist, You Will
- Assist with schedule and tracker management to ensure that all schedules are generated properly
- Identify customer contact trends to ensure appropriate resources are utilized
- Manage schedule information for new and existing employees in multiple locations using a workforce software program
- Ensure employee information is accurately entered and maintained on an ongoing basis
- Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated
- Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
- Work closely with the Operations Team to ensure availabilities are conducive to the business needs
As Scheduling Specialist, You Have
- A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
- Experience with workforce management systems (asset)
- Advanced knowledge of Microsoft Excel (asset)
- Knowledge of contact center operations, functions and business processes
- Strong technical, analytical and problem solving skills
- Superior attention to detail with an eye for accuracy
- The ability to adapt to change in an innovative and fast paced environment
- Strong organizational skills and the ability to follow through on projects
- Excellent written and verbal communication skills
- The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
-
Scheduling Specialist
hace 2 meses
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...
-
Scheduling Specialist
hace 4 semanas
Bogota, Colombia IntouchCX A tiempo completo**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...
-
Project Planning
hace 2 meses
Bogota, Colombia AECOM A tiempo completoCompany Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Project Planning
hace 2 meses
Bogota, Colombia AECOM A tiempo completoCompany Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Project Planning
hace 3 días
Bogota, Colombia AECOM A tiempo completoCompany Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Project Planning
hace 3 días
Bogota, Colombia AECOM A tiempo completoCompany Description **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the...
-
Account Specialist
hace 4 semanas
Bogota, Colombia StaffingAbroad A tiempo completoIn StaffingAbroad we are looking for our next **Account Specialist**, this will be the person in charge of building a relationship with newly enrolled merchants and coach them through a series of topics to ensure they are comfortable and confident with implementing company’s lending platform in their sales process. **Responsibilities**: - Serving as...
-
Customer Service Specialist
hace 4 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Care Specialist
hace 4 semanas
Bogota, Colombia Takeda Pharmaceutical A tiempo completo**Customer Care Specialist** - English version_ **WHAT YOU WILL DO** The Customer Care Specialist is responsible to manage interactions with customers and patients regarding requirements such as receipt purchase orders, scheduling, and dispatching (Including reverse logistics), product and service complaints and product support; meeting customer...
-
Medical Records Specialist
hace 3 semanas
Bogota, Colombia RecLatam A tiempo completo**Medical Records Specialist** **Location**: Remote (Based in Latin America) **Key Responsibilities**: - ** Medical and Billing Records Requests**: - Process requests for medical and billing records in accordance with release authorizations. - Ensure timely and accurate retrieval of necessary documentation. - ** Medical and Billing Summaries**: -...
-
Post Market Surveillance Specialist
hace 2 semanas
Bogota, Colombia Zimmer Biomet A tiempo completo**Requisition Number**: AMER27850 **Employment Type**: Full-time **Location**: Bogota **Job Summary**: The Post Market Surveillance Specialist is document owner for Post Market Surveillance Activities; will document PMS Plans and, if the case, PMS Reviews (PSURs or PMSRs) records according to the applicable regulations (including MDR (EU) 2017/745); he...
-
Post Market Surveillance Specialist
hace 2 semanas
Bogota, Colombia Zimmer Biomet A tiempo completo-Requisition Number AMER27850 Employment Type Full-time Location Bogota **Job Summary**: - The Post Market Surveillance Specialist is document owner for Post Market Surveillance Activities; will document PMS Plans and, if the case, PMS Reviews (PSURs or PMSRs) records according to the applicable regulations (including MDR (EU) 2017/745); he /she will be...
-
Customer Service Sr Specialist
hace 4 semanas
Bogota, Colombia Kenvue A tiempo completoDescription **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...
-
Customer Service Sr Specialist
hace 3 días
Bogota, Colombia Kenvue A tiempo completoDescription **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our...
-
Customer Specialties Specialist
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Customer Specialties Specialist
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for...
-
Purchasing Specialist
hace 3 semanas
Bogota, Colombia Infobip Ltd A tiempo completoAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip’s...
-
Patient Outreach Specialist
hace 2 semanas
Bogota, Colombia Emapta A tiempo completo**Job Information**: Work Arrangement **Onsite*** City **Bogota*** State/Province **Distrito Capital de Bogotá*** Country **Colombia*** **Join the Future of Healthcare: Discover Global Opportunities While Keeping That Work Life Balance!** Do you crave more than just a job? Are you ready to jump on a thrilling journey that promises to cherish your...
-
Social Media Specialist
hace 3 semanas
Bogota, Colombia TTEC A tiempo completoSocial Media Specialist Be the spark that brightens days and ignites your career with TTEC’s award-winning employment experience. As a **Social Media Specialist**, working hybrid in Bogotá, Colombia, you’ll be a part of bringing humanity to business. #experienceTTEC. **What You’ll Do** As a Social Media Specialist, you will be responsible for...
-
Legal Administrative Assistant
hace 2 semanas
Bogota, Colombia Polo Staffing A tiempo completoWe are seeking a highly skilled individual with expertise in the U.S. legal market to join our team remotely. As a B2B Appointment Scheduler and LinkedIn Outreach Specialist, your primary responsibility will be scheduling appointments with key stakeholders across the United States. You will utilize your superior understanding of the legal industry to...