Customer Engagement Specialist

hace 2 semanas

Bogota, Colombia CloudHesive LATAM A tiempo completo

**Customer Engagement Specialist**

CloudHesive, es un AWS Premier Consulting Partner, fundada por un grupo de experimentados profesionales con amplia experiência en tecnología cloud. Ayudamos a nuestros clientes a adaptar y transformar sus organizaciones potenciando el poder del ecosistema de la nube a través de consultoría y servicios gestionados, con un enfoque en la excelencia operativa, la seguridad, la confiabilidad, la eficiencia del rendimiento y la optimización de costos.

**Nuestro equipo es la base de nuestro éxito, e invertimos en él** Estamos creciendo rápidamente y hemos construido un equipo profesional a través de entrenamientos, eventos con partners, participación en la comunidad, tutorías y mucho más. Nos movemos rápidamente, actuamos con decisión y nos comunicamos abiertamente para impulsar un entorno colaborativo y el éxito de nuestros clientes. Con oficinas en los EE.UU y América Latina, trabajarás con expertos de la industria en soluciones tecnológicas revolucionarias que se han implementado con éxito en todo el mundo.

**La Oportunidad**:
El rol de Customer Engagement Specialist desempeñará un papel clave en el compromiso y el apoyo a nuestros clientes, brindando experiência técnica y estratégica en la oferta de soluciones de AWS. Este rol se enfocará en la identificación de oportunidades, la comprensión de las necesidades del cliente y la presentación de soluciones que aprovechen la plataforma de AWS. El objetivo principal es fortalecer las relaciones con los clientes y ayudarles a alcanzar sus objetivos a través de la adopción de tecnologías basadas en la nube. Además, será responsable de colaborar con el desarrollo del negocio de nuestros clientes aportando soluciones integrales que respondan a sus necesidades, mejorando su eficiencia y asegurando su satisfacción a partir de un exitoso diseño técnico.

**Lo que harás**:
Serán algunas de sus principales responsabilidades:
Compromiso con el cliente:

- Colaborar estrechamente con los clientes para comprender sus necesidades y desafíos comerciales.
- Proporcionar asesoramiento técnico y estratégico sobre las soluciones de AWS.

Presales y Consultoría Técnica:

- Desarrollar y presentar propuestas técnicas y estratégicas a los clientes.
- Identificar oportunidades de venta cruzada y upsell para optimizar la infraestructura de los clientes.

Demostraciones y Pruebas de Concepto:

- Realizar demostraciones técnicas de las soluciones de AWS.
- Colaborar en la ejecución de pruebas de concepto para validar la idoneidad de las soluciones propuestas.

Educación del Cliente:

- Capacitar a los clientes en el uso efectivo de las soluciones de AWS.
- Proporcionar información sobre las mejores prácticas y tendencias en la nube.

Colaboración Interdepartamental:

- Trabajar estrechamente con el equipo de ventas, arquitectos de soluciones y otros departamentos para garantizar el éxito del cliente.

**Es esta posición para tí? Requerimos**:

- Experiência mayor a un año en arquitectura de soluciones basadas en la nube en AWS.
- Conocimiento profundo de la cartera de servicios de AWS.
- Capacidad para comprender las necesidades empresariales de los clientes y traducirlas en soluciones técnicas.
- Experiência en actividades de preventa, consultoría técnica o soporte al cliente.
- Certificaciones de AWS (deseable).
- Habilidades interpersonales sólidas y una actitud orientada al cliente.
- Habilidades excepcionales de comunicación y presentación.

Además de las ventajas de trabajar con un equipo increíble, CloudHesive ofrece una compensación competitiva, beneficios integrales, capacitación en tecnología de punta y socios (AWS), un horario de trabajo flexible, tiempo libre responsable, y mucho más Si crees que encajarías bien, **nos gustaría saber más sobre ti

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