Team Lead
hace 2 semanas
RedValley, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking
Team Lead to join our exciting venture with
Zivoe. As a
Team lead, You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role will also involve supporting with call audits, ensuring our service remains top-notch. Join us in creating a financially inclusive ecosystem where DeFi products pave the way for fully automated consumer lending from the blockchain.
We are teaming up with a cutting-edge decentralized credit protocol, Zivoe is at the forefront of transforming high-interest consumer lending on a global scale.
With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems, Zivoe leverages the revolutionary potential of cryptocurrency and blockchain technology.
Be part of this groundbreaking movement and help shape a more inclusive financial landscape with usWhat You'll Do
- Support customers with account recovery
- Handle escalated cases efficiently, ensuring timely resolution
- Oversee agent performance, guiding them to excel in their roles
- Conduct call audits to maintain service excellence
- Document work processes to ensure clarity and consistency
- Provide ongoing support to the team and operations
- Offer valuable feedback based on floor support experiences
What You'll Bring To The Team
- Strong spoken and written English C1+
- 1+ year experience handling teams of 15+ people in a customer service environment
- Experience and knowledge in solving customer issues
- Strong oral and written communication skills
- Ability to multitask efficiently and effectively
- Highly detailoriented.
We Offer You
- Opportunities to work in a fastpaced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (flexible working hours, working from our stateoftheart office space in El Poblado).
- Oneofakind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member.
- 50% discount on lunch with our partnered restaurant
Tipo de puesto:
Tiempo completo, Indefinido
Sueldo:
$ $ al mes
Experiência:
Leadership Experience: 2 años (Deseable)
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