Team Lead
hace 7 meses
**RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role will also involve supporting with call audits, ensuring our service remains top-notch. Join us in creating a financially inclusive ecosystem where DeFi products pave the way for fully automated consumer lending from the blockchain.
We are teaming up with a cutting-edge decentralized credit protocol, Zivoe is at the forefront of transforming high-interest consumer lending on a global scale. With a noble mission to make affordable credit accessible to all, especially those overlooked by traditional banking systems, Zivoe leverages the revolutionary potential of cryptocurrency and blockchain technology. Be part of this groundbreaking movement and help shape a more inclusive financial landscape with us
**What You'll Do**
- Support customers with account recovery
- Handle escalated cases efficiently, ensuring timely resolution
- Oversee agent performance, guiding them to excel in their roles
- Conduct call audits to maintain service excellence
- Document work processes to ensure clarity and consistency
- Provide ongoing support to the team and operations
- Offer valuable feedback based on floor support experiences
**What You'll Bring To The Team**
- Strong spoken and written English C1+
- 1+ year experience handling teams of 15+ people in a customer service environment
- Experience and knowledge in solving customer issues
- Strong oral and written communication skills
- Ability to multi-task efficiently and effectively
- Highly detail-oriented.
**We Offer You**
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (flexible working hours, working from our state-of-the-art office space in El Poblado).
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member.
- 50% discount on lunch with our partnered restaurant
Tipo de puesto: Tiempo completo, Indefinido
Sueldo: $3.500.000 - $3.800.000 al mes
Experiência:
- Leadership Experience: 2 años (Deseable)
-
Team Lead
hace 1 mes
Colombia FleetCor Technologies, Inc. A tiempo completoThe Traveler Support Center Lead is responsible for managing all task specific activities within an assigned shift for a team of Traveler Support Center Representatives. Additionally, this includes assignment of appropriate resources to ensure 100% customer satisfaction for each customer served by the Traveler Support Center. Job Responsibilities: ...
-
Green Team Lead
hace 3 meses
Colombia Soulplay A tiempo completoAs the Green Team Lead, you will take ownership of promoting environmentally conscious practices and waste management throughout the SoulPlay experience. This involves coordinating waste reduction initiatives, overseeing recycling efforts, and fostering a culture of sustainability among festival attendees. You will have the opportunity to lead and manage...
-
Team Lead Supervisor
hace 2 meses
Colombia Pandora AS A tiempo completoPress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Pandora’s US Distribution Center is looking to hire a Warehouse Supervisor -Fulfillment! This role plays a critical part in ensuring that our customers’ orders are handled in a timely and accurate manner. Grow...
-
Agile Team Lead
hace 2 meses
Colombia Lean Solutions Group A tiempo completoCompany Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to...
-
Senior Positions Team Lead
hace 6 meses
Colombia ttg Talent Solutions A tiempo completo**Senior Positions Team Lead** **Location: Medellin, Colombia (100% On Site).** **Schedule: Monday - Friday 7:00 a.m. to 5:00 p.m.** **Contract Type: Indefinite Term** **Who Are We?** At ttg Talent Solutions, we're pioneers in closing the gap between talent and opportunity. We're not just recruiters - we're matchmakers. We've built a dynamic,...
-
Agile Engineering Team Lead
hace 2 semanas
Colombia Nagarro A tiempo completoCompany OverviewNagarro, a leading Digital Product Engineering company, is seeking an experienced Agile Engineering Team Lead to join our dynamic team.Salary: $120,000 - $180,000 per annumJob DescriptionFacilitating Scrum Events: As our Agile Engineering Team Lead, you will be responsible for conducting and facilitating all Scrum ceremonies, including Sprint...
-
Customer Support Team Lead Position
hace 4 semanas
Colombia Sezzle A tiempo completoAbout SezzleSezzle is a cutting-edge fintech company that aims to financially empower the next generation. By offering interest-free installment plans at online stores, we increase purchasing power for consumers and drive sales growth for our eCommerce merchant partners.The RoleWe are seeking a skilled Customer Support Team Lead to join our Colombia team. In...
-
Senior Software Development Team Lead
hace 1 semana
Colombia De Lei Interim A tiempo completoDe Lei Interim About the Opportunity:This role is perfect for a seasoned professional seeking a challenging opportunity in a fast-paced environment. As a Senior Software Development Team Lead at De Lei Interim, you will be responsible for leading a team of developers to deliver high-quality software solutions. Key Responsibilities:•
-
Agile Team Lead for Innovative Solutions
hace 1 mes
Colombia Tekton Labs A tiempo completoWe are seeking a highly experienced Agile Team Lead to join our team at Tekton Labs.OverviewTekton Labs is a dynamic organization that thrives on innovation and collaboration. As an Agile Team Lead, you will play a critical role in driving our team's success by integrating innovative solutions that help companies achieve their goals.About the RoleThis...
-
Senior Web Development Team Lead
hace 1 semana
Colombia World Business Lenders, Llc A tiempo completoJob DescriptionWe are seeking a highly skilled and experienced Senior Web Development Team Lead to join our team at World Business Lenders, LLC. As a key member of our technology department, you will be responsible for overseeing the development and maintenance of our web platform, Thunderbird.About UsWorld Business Lenders, LLC is a startup that provides...
-
Global Learning Administration Team Lead
hace 7 meses
Colombia Johnson & Johnson A tiempo completo**Global Learning Administration Team Lead** At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we...
-
PHP Engineering Team Lead
hace 4 semanas
Colombia Assuresoft Corporation A tiempo completoCompany OverviewAt AssureSoft Corporation, we pride ourselves on being a multinational software development and information technology company. Our mission is to innovate and create quality software with motivated, passionate, and qualified teams that thrive in an environment of professional, stable growth, and continuous learning.About the RoleWe are...
-
Software Engineering Team Lead
hace 1 mes
Colombia Under Armour, Inc. A tiempo completoAbout Under ArmourAt Under Armour, we strive to empower individuals who aim higher. Our company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as a guiding framework for our teams and are expected qualities of every teammate. These values unite us, acting as rallying cries that remind us why...
-
Apartment Maintenance Team Lead
hace 1 mes
Colombia Welby Park Estates A tiempo completoLead Apartment Maintenance Technician Role at Welby Park EstatesWe are seeking a skilled and experienced Lead Apartment Maintenance Technician to join our team at Welby Park Estates. This is an exciting opportunity for a seasoned professional to lead our maintenance operations, ensuring that our properties meet the highest standards of quality and...
-
Senior Software Engineering Team Lead
hace 1 semana
Colombia Masabi A tiempo completoEngineering Manager Role at MasabiAt Masabi, we're transforming the fare payment revolution and empowering millions of people worldwide to navigate public transport seamlessly. We're seeking an experienced Senior Software Engineering Team Lead to spearhead our new development team in Colombia, driving the success of our Justride platform in over 250...
-
Product Manager
hace 2 semanas
Colombia High Scale Ai A tiempo completoAbout High Scale AiWe are a leading creative agency dedicated to delivering impactful solutions for our clients. Our team is composed of diverse and talented individuals who are passionate about pushing the boundaries of creative expression.Role OverviewThis role focuses on leading software development projects from conception to deployment, specifically...
-
Fullstack Team Lead
hace 6 meses
Colombia Blankfactor A tiempo completoWhat we do At Blankfactor, we are dedicated to engineering impact. We are passionate about creating value by building best-in-class tech solutions for companies looking to transform, innovate, and scale. In every project, we aim to deliver work that moves the needle and drives measurable outcomes for our partners and clients. Our full-stack development,...
-
Software Development Team Lead in Colombia
hace 4 semanas
Colombia De Lei Interim A tiempo completoCompany Overview: At Imagemaker, we are expanding our international operations team to support one of our banking clients in the Caribbean. This role offers an exciting opportunity to lead a team of developers and drive project outcomes.">About the Role: We seek an experienced Tech Lead with more than 5 years of experience leading tech teams and expertise in...
-
Software Quality Engineering Team Lead
hace 4 semanas
Colombia Nisum A tiempo completoNisum, a leading digital commerce firm headquartered in California, is seeking a highly skilled Software Quality Engineering Team Lead to lead our automation testing efforts. This role involves both technical hands-on work with .NET-based applications and leadership duties.
-
Cloud Engineering Team Lead
hace 1 mes
Colombia Gorilla Logic A tiempo completoGorilla Logic is a leading provider of nearshore Agile teams to Fortune 500 and SMB companies, specializing in full-stack web, mobile, and enterprise applications delivery. Our team of experts brings a wealth of knowledge and expertise in delivering high-quality solutions that meet the needs of our clients.We are seeking an experienced Senior DevOps Engineer...