Global Learning Administration Team Lead

hace 6 meses

Colombia Johnson & Johnson A tiempo completo

**Global Learning Administration Team Lead**

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

This is a Cross-Sector role. Learn more about our Sectors:
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

**We are searching the best talent for **Global Learning Administration Team Lead **to be in Bogotá, Colombia**

**Purpose**:As the Learning Administration lead, you will foster a culture of outstanding operational standards, continuous improvement, and collaborative teamwork, enhancing our organization's learning and employee experiences.

**You will be responsible for**:

- Guide and support a team of Learning Administrators for outstanding service delivery.
- Efficiently handle daily team activities and ticket queues.
- Mentor team members on strategies and modern learning administration standards.
- Collaborate with pour partners for service satisfaction and improvement insights.
- Ensure adherence to policies and procedures through streamlined Quality Assurance (QA) tools.
- Lead or participate in exciting project collaborations with partners.
- Monitor emerging trends and spot opportunities for enhancing processes.
- Encourage innovative ideas from team members and identify growth prospects.
- Champion transparent communication across teams and stakeholders, addressing concerns promptly.
- Encourage a collaborative atmosphere through open dialogue and knowledge sharing within the team.
- Demonstrate integrity and build trusted relationships with customers and partners.
- Assume accountability for tasks and initiatives, ensuring their efficient and accurate execution.
- Maintain a professional work environment, prioritizing exceptional customer service.

**Qualifications**:
**Qualifications and requirements**:
**Required qualifications**:

- 5+ years of dynamic experience in learning administration, learning helpdesk, or HR systems.
- Proficiency in LMS administration, especially with Cornerstone OnDemand, Success Factors, or other HR systems.
- Advanced understanding of talent-related and Service Center/Helpdesk technologies.
- Strong leadership skills and the ability to tackle operational challenges with enthusiasm.
- Receptive to feedback, adept at team collaboration, and passionate about coaching and development.
- Attention to detail, analytical thinking, problem-solving, and decision-making capabilities.
- Experience in a dynamic organizational setting within a quality environment and the health sciences industry.
- Strong communication and a proven grasp of operational excellence and improvement methodologies.

**Preferred qualifications**:
1. Familiarity with the LMS landscape and broader HR community.
- Strong experience with the Windows suite, ticketing systems, and LMS.
- Join us as the Global Learning Administration Team Lead and become a key driver in promoting continuous improvement, delivering outstanding service, and crafting an inclusive and dynamic environment for our team.

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