![CONFISA INTERNATIONAL GROUP](https://media.trabajo.org/img/noimg.jpg)
Customer Project Specialist
hace 2 semanas
Phase 1-Q1 & Q2'25 :Plan & Incubate
1. Optimise( Delivery & comercial) the current pool of 45 HC engaged as staff aug to continue the required business services
2. Model /streamline an industry standard enterprise platform to log & measure the actual throughput
Logically fragment the work categories aligning to the end business framework
4. baseline the realistic eftort, time taken to churn the actuals and true capacity needed to deliver the full volumes
What Automation practises can eliminate the manual work and create a lean process to nullify the repetitions.
6. Identify & Agree the KPIs, associated SLAs , Credit & penalty terms ( if any)
Phase 2 - Q3'25 onwards : Implement & Stabilise
Supplier to own the E2E delivery - leveraging its augmented process established during Phase 1
2. Monitor, measure & report the KPIs & SLAs MoM to recognise the successful & get well areas
3. Modify /alter the work streams to attain the stabilisation mode
4. Identify the YoY Optimisation scale for the overall scope
Anticipated/Approximate
1.5000 tickets Per Month( average, subject to fluctuation)
2. 500 Tailor made Reports Per month( average, subject to fluctuation)
3. Priority Case Management : 8X5 - Incident Management Support for critical issues during business hours to assure TAC resources and
resolution tor accounts that do not have nitl services lEsca ations for sev I and sev /)
CUSTOMER PROJECT SPECIALIST
EDUCATION & ADDITIONAL CERTIFICATIONS
CAPM Preferred (not mandatory), CSM Preferred (not mandatory) Education: College/University degree or equivalent
• Project Management knowledge areas, especially Scope, time & cost management
• 2-4 years Project Coordination or PMO back-office experience in comparable industry
• Experience in project delivery in a supporting role for a PM or PgM
• Project metric tracking, project financials, profitability, report generation and tracking
• Hands-on experience in Microsoft Excel and Microsoft PowerPoint
• Ability to work during weekends if required (for maintenance/ migration activities, handling escalations etc.)
• IT / Telco centric organization exposure is preferred
• End to end exposure to small projects to achieve on-time, within budget, high- quality delivery while achieving customer satisfaction
• Technical knowledge on Cisco hardware and software
• Experience in contract Change Management process
• Hands-on experience in Jira / Rally
-
Project Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completoZensar Technologies is seeking an entry level Project Specialist in Colombia. This is an onsite role fulltime with benefits.Roles and ResponsibilitiesWork in an operations team supporting requests related to project lifecycle.Understand customer tools and gain expertise on using those.Create excel reports related to various requests.Required...
-
Customer Service Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoDiversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...
-
Customer Project Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ericsson A tiempo completoOur Exciting Opportunity:We are now looking for a Customer Project Manager, based in Colombia, to join the Delivery team to manage projects working directly with one of our top customers, Telco market leader in Latin American countries.As a Project Manager you will ensure that project goals are met, to assure customer's expectations are fulfilled, and that...
-
Customer Project Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ericsson A tiempo completoAbout this great opportunity:We are now looking for a Customer Project Manager, based in Colombia, to join the Delivery team and manage projects working directly with our top customers in Latin American countries.As a Project Manager you will ensure that project goals are met, assure customer's expectations are fulfilled and that the customer relationship is...
-
Customer Specialties Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....
-
Customer Service Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....
-
Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hach A tiempo completoThe primary role of this position is to provide accurate and prompt information on products to meet channel partners and end users demands in order placement, order status, returns, credit memos, no charges, give-a-ways, freight, and product traces. The Customer Support Specialist helps to exceed customer's expectations by relaying information from the...
-
Project Specialist Lead
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Indigo Slate A tiempo completoZensar Technologies is seeking an entry level Project Specialist Lead in Colombia. This is an onsite role fulltime with benefits.Role and ResponsibilitiesExperience: - 6 years Lead and manage entire support operations. Be first point of escalation. Control support metrics. Work in an operations team supporting requests related to project lifecycle....
-
Senior Project Manager Customer Onboarding
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Kuehne+Nagel A tiempo completoYou build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.- Your Role: Management of implementation projects for Kuehne Nagel Integrated Logistics Execution within the regionally and globally aligned project management methodology and...
-
Customer Success Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Anthology, Inc. A tiempo completoCustomer Success SpecialistRemote - Colombia*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity:Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...
-
Customer Care Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Mailup + Contactlab A tiempo completoSiendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas.Teniendo metas ambiciosas para los próximos años, buscamos un Customer Care Specialist para...
-
Customer Service Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Philips A tiempo completoJob Title: Customer Service Specialist - BogotáCustomer Service Specialist, BogotáIn this role, you'll have the opportunity to make life better, by interacting with customers, company sales and/or service team to handle a variety of pre-sales or post sales service functions.Your role: Lead the implementation of Lean tools such as Daily Management and...
-
Customer Collaboration Sr Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Exponential Transformation Project Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Boston Scientific Corporation A tiempo completoWork mode:HybridOnsite Location(s):Bogota, COAdditional Locations: N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry...
-
Customer Project Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia NOKIA A tiempo completoCome create the technology that helps the world act togetherWe are a B2B technology innovation leader pioneering the future where networks meet cloud.At Nokia you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.Be part of a culture built on an inclusive way of...
-
Admin and Customer Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Hustler Marketing A tiempo completoCompany Introduction: FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...
-
Customer Service Sr Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completoWho We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse...
-
Customer Project Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Philips A tiempo completoJob Title: Customer Project ManagerPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with...
-
Customer Service Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Spreetail A tiempo completoWe're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.How you will achieve success: Think critically to resolve customer issues...
-
Presales Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia V | o futuro passa por aqui A tiempo completoAs a Presales Specialist, the role presents several key challenges that are inherent to the position. Successfully understanding and addressing these challenges will be essential for the Presales Specialist to effectively support the sales process and drive business growth.The main challenges of the position are as follows: Understanding Customer's Problems...