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Project Specialist Lead
hace 3 meses
Project Specialist Lead in Colombia. This is an onsite role fulltime with benefits.
Role and Responsibilities
Experience: - 6 years
- Lead and manage entire support operations.
- Be first point of escalation.
- Control support metrics.
- Work in an operations team supporting requests related to project lifecycle.
- Understand customer tools and gain expertise on using those.
- Create excel reports related to various requests.
Mandatory Skills
- Proficient in English and Spanish
- Experience in leading an operation team.
- Hands on experience on a ticket management tool like Service Now, Jira etc.
- Ticket Triaging
- Hands on experience in Microsoft Excel
- Strong communication and analytical skills
- Worked in an operations support team.
Desired Skills
- Advanced excel for report automation.
Education:
College degree or equivalent.
Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we're dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.
At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.
