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Multilingual Customer Account Advisor, Bilingual

hace 4 meses

Bogotá, Bogotá D.E., Colombia bet365 A tiempo completo

Overview:

Operations:

Full Time:

Closes 14/08/23:

Bogotá:

Full Time:

Closes 14/08/23:

Who we are looking for:


A Brazilian Portuguese and Spanish speaking Customer Account Advisor to join our Customer Service team to support the Company's operation at our offices based in Bogotá.


From your first day with the Company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience.

Development continues throughout the role enabling you to build your career in an innovative team.

A competitive salary and benefits package will be provided to the successful applicants.

In return, our current benefit package includes:

  • Competitive salary.
  • Working 40 hours a week (5 days).
  • 20 days holiday plus public holidays, which are included in your holiday allowance.
  • Career advancement and development opportunities.
  • Company bonus scheme.
  • Transportation allowance.

Preferred skills and experience:

  • Fluent/Native verbal and written communication in both Brazilian Portuguese and Spanish.
  • Good verbal and written communication skills in English.
  • A passion for delivering outstanding Customer Service.
  • Excellent people skills.
  • Ability to multitask; with strong attention to detail.
  • Ability to problem solve and find a resolution.
  • Competent literacy and numeracy skills.
  • Preferred experience in a customerfacing role.
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Main Responsibilities:

  • Communicating effectively with our Brazilian Portuguese and Spanishspeaking customers.
  • Communicating with internal Englishspeaking departments to resolve customer's queries or complaints.
  • Reviewing and escalating queries from customers to your superiors when required.
  • Providing a positive experience to our customers and resolving their queries as soon as possible.
  • Using of internal tools to resolve customer's queries.
  • Promoting Responsible Gambling.
  • Maintaining awareness and knowledge with licensing policies procedures and criteria.
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