Customer Success Manager Advisor

hace 2 días

Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

About the Role

The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.

Key Responsibilities

  • Proactively engaging with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team.
  • Analyzing the big picture, demonstrating expertise in digital transformation, and coaching on technical and business architectures.
  • Serving as the primary SAP BTP point of contact and orchestrating success resources across SAP and customers as defined in the SAP BTP engagement model.
  • Analyzing your customer's technical needs and defining consumption plans for your assigned customers.
  • Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap.
  • Acting as a voice of the customer to internal SAP stakeholders.
  • Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners.
  • The BTP-CSM Advisor may also be assigned to fulfill a customer's premium subscription services.

Requirements

  • 3-4 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting.
  • Foundational knowledge of public cloud platforms (PaaS) and providers.
  • Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Multi-lingual skills are a plus, depending on the region.
  • Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook.
  • Excellent verbal and non-verbal communication skills.
  • Excellent analytical skills.

Education and Certifications

  • Bachelor's degree or equivalent.
  • Certification in enterprise architecture (e.g., TOGAF) is a plus.
  • Familiarity with design thinking methodology is a plus.

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