Bilingual Customer Service Representative
hace 2 meses
We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at TTEC. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and exceeding customer satisfaction goals.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner
- Conduct research to provide accurate and helpful information to customers
- Upsell and cross-sell products and services to existing customers
- Collaborate with internal teams to resolve complex customer issues
- Bilingual skills in English and Spanish
- Minimum 1 year of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Strong problem-solving and analytical skills
- Excellent communication and interpersonal skills
- A competitive base wage of 3,200,000 COL
- A sign-on bonus of 3,200,000 COL
- Performance bonus opportunities
- A comprehensive benefits package
- Ongoing training and development opportunities
TTEC is a global leader in customer experience technology and services. We are committed to delivering exceptional customer experiences and driving business growth for our clients. Our team is passionate about making a difference in the lives of our customers and employees alike.
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