Field Support Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia NOKIA A tiempo completo

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.

Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.


We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.


ASSIGNMENT:

  • Field Support Specialist to execute integration activities with DWDM Optical technologies. Preparing and Executing complex MOP's required to perform activities in new or live networks.

MAIN ACTIVITIES

  • Execute on field technical procedures on customer networks in Latin America region. New node insertions, new service creation, Network topology modifications, etc.
  • Execute on remote technical procedures on customer networks in Latin America region. Configure New services, Nodes, Network topology modifications, etc
  • Lead and execute Network acceptance protocols to deliver the new network to the customer
  • Support from remote other engineers on field.
  • Train other Engineers.
  • Guarantee the highest satisfaction level of the customer through the SLA (Service Level Agreement)

WORKING MODE:

  • Execute planned network activities on Field, or on remote depending on the procedure requirements.
  • Interactions with customers, and technical experts.
  • Availability to travel in South Latin America

REQUIRED QUALIFICATIONS

  • Telecom Engineer Degree and at least 1 year experience in similar position.
  • Solid understanding of physical transmission media and associated optical and electrical signal hierarchies.
  • Experience working with DWDM Networks, fiber optics networks and transport technologies.
  • Knowledge on Ethernet, IP and routing protocols.
  • Ability to document technical procedures.
  • Strong communications skills.
  • Available to travel inside or in South Latin America.

DESIRED QUALIFICATIONS

  • 1. Intermediate Level of English (able to read and speak)
  • 2. Experience operating Optical Test Instrument equipment.
  • 3. Experience working on virtualized environment VMware / KVM
  • 4. Ability to coordinate deployment activities.
  • 5. Knowledge on phyton script, Java script, others

SKILLS:

  • Customer Focus
  • Adaptability
  • Manage Execution
  • Foster Open Communication
  • Search to Learn Continuously
  • Communication
  • Analytic Criteria
  • Customer Relationships
  • Project Management

Nokia is committed to inclusion and is an equal opportunity employer

  • Nokia has received the following recognitions for its commitment to inclusion & equality:_
  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
  • At Nokia, we act inclusively and respect the uniqueness of people._
  • Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law._
  • We are committed to a culture of inclusion built upon our core value of respect._
  • Join us and be part of a company where you will feel included and empowered to succeed._

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