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Field Clinical Specialist Ic
hace 3 meses
Work mode:
Field Based
Territory:Colombia
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
- At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and highperforming employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.
Field Clinical Specialist (FCS) provides field/remote clinical, technical & educational support to assigned accounts at a Territory. Work is driven by Customer demand and pre-planned support requirements. The primary focus is with case support but using clinical expertise to influence Customer usage of the full portfolio.
What we are looking for in you
- Minimum 1 year of work experience with a bachelor ́s degree in health areas, science, nursing, or equivalent technical work in cath lab.
- Ability to take rotational 24/7 call, involving holidays, weekends.
- Intermediate level of English
Preferred:
- Previous Experience working in Interventional Cardiology or medical devices support.
- Ability to resolve problems, to communicate clearly and effectively with all levels of the medical community including patients.
- Provides field/ remote clinical support in the areas of supporting case coverage, basic troubleshooting, programming, and patient followup for company products.
- Work is driven by Customer demand and preplanned support requirements.
- Attend cases face to face/ remotely with our customer and advise physicians on clinical attributes / techniques associated with our products.
- Ensure timely collection, reporting of all required medical documentation pertaining to our procedural device operation.
- Supports team to achieve projected sales goals and increase sales revenues.
- Develops deep understanding on the workflows and specificities of each hospital & business relationships with hospital personnel (e.g., through informal conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales.
- Responds to complex customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical, research, marketing, technical support) to develop optimal solutions.
- Records customer information and activities in company's CRM system: use the system as an alignment tool with other commercial roles.
- Provides education support on product usage and customer training
Requisition ID:
Job Segment:Cath Lab, Lab Technician, Medical Lab, Medical Research, Clinical Research, Healthcare
