Field Support Engineer

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Signify A tiempo completo
Job Title

Field Support Engineer

Job Description:

We're looking for a Field Support Engineer to join our North Latam Market Quality Team based in Bogota, Colombia.

Working for Signify means being creative and adaptive.

Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career.

Together, we're transforming our industry.

As the world leader in lighting, we're constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we're breaking new grounds in data analytics, AI, and smart homes, offices, cities and more


Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a Field Support Engineer you'll be responsible for:

  • Drives for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries and requests related to technical product related topics. Executes recall activities.
  • Analyzes & solve complaints, on or off-site. Drives root cause analysis and preventive action. Keeps customers proactively informed and flags patterns of complaints towards management.
  • Involves Quality management/Business to obtain solutions in event of timely escalated complaints.
  • Keeps complaint data base up to date. Provides input to improve the functional working of the complaints tool.
  • Understands and applies the relevant warranties related to our products and systems when executing customer resolution activities. Is able to identify upsell opportunities.
We're on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch

What you'll do- You ensure timely and qualitative on-site execution of supporting field services that provide the customer with a positive customer experience- You understand customer needs & resolve issues using technical knowledge and our support network- You enable further business opportunities in customers' installed base through maintaining close relationship with the customer


Your qualifications- University degree, preferably Electric/Electronic Engineering is necessary to perform more complex and varied support and resolution activities.- Product warranties and aftersales process experience is a must.

Electrical Safety knowledge is required and compliant with local regulatory Health & Safety authorities. Strong collaboration and execution skills. Possesses learning agility.- Communications skills are a must, also commercial awareness.

What you'll get in return


We're offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles.

Learning is fundamental to our culture. Through continuous learning, we are transforming the industry.

You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See

SignifyLife

through the eyes of our employees
  • Field Service Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Epson America, Inc A tiempo completo

    Field Service Engineer Conviértete en parte de este gran equipo y descubre hasta donde puede crecer tu carrera profesional en Epson.__Principales Funciones_ Soporte de 2do nível para Centros de Servicio, canales y clientes para equipos de proyección principalmente. Planeación de inventarios para los diferentes servicios para proyectores. Entrenamientos...

  • Field Data IT Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia bioMérieux sa A tiempo completo

    Our Colombia subsidiary is looking for a Field IT Expert who will work within the Customer Service department and will report to the Customer Service Manager._ The Field Data IT Engineer is part of the backbone of our Customer Service workforce. He will take care of our customers by bringing our Data-IT solutions to their full potential.__ We need your...

  • Field Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Motorola Solutions A tiempo completo

    Job Description The Field Engineer is a systems integrator role within the Motorola Solutions - Delivery Engineering team which is responsible for deploying mission-critical and public safety solutions across the NOLA Region. Our Field engineer works closely with our customers and project teams at various stages of project deployments as a team member...

  • Field Support Specialist

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia NOKIA A tiempo completo

    Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create...

  • Sr Field Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Motorola Solutions A tiempo completo

    Job Description RD-S153 - Apps/Sys Engineer - Post-Sales - Non-Sales Plan - Post-sales position in which predominant job responsibilities and requirements occur after the sale of the company's product to the client. Provides post-sales technical expertise during the installation, implementation and maintenance of company products. May be involved in...

  • Field System Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Biomérieux A tiempo completo

    Field System Engineer:Location: Bogota, ColombiaPosition Type: Unfixed TermBiomerieux Colombia está buscando un Ingeniero de Soporte Técnico para la ciudad de Medellín para trabajar en el equipo de Servicio al Cliente.Misión Principal y Objetivo del CargoAsegurar el funcionamiento los sistemas de mantenimiento externos y periféricos, con el fin que cada...

  • Field Service Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Natalia Godoy Consultores Organizacionales A tiempo completo

    Descripción:Multinacional del sector industrial requiere para su operación Field Service Engineer, para getión, programación y seguimiento de actividades de mantenimiento y reparación de máquinas y equipos de envasado.Funciones del Cargo: Garantizar la operación y mantenimiento de máquinas. Asegurar la instalación, puesta en marcha y aceptación por...

  • Expert Support Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Acronis A tiempo completo

    Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Technical Expert Support Engineer who is ready to join us in creating a #CyberFit future and protecting the digital worldWe...

  • Support Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia City Storage Systems A tiempo completo

    Support Engineer - CloudKitchens - BogotáWho we areCloudkitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the...


  • Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    A bit about the team and what you'll deliver...We are searching for a Technical Support Engineer to join our team in Bogotá, Colombia. Reporting to the Head of Technical Support, you will be responsible for helping customers with complex technical issues for Trustonic products, both in production and non-production environments. Our Support Engineers are...

  • Support Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia KLYM A tiempo completo

    Descripción de la empresaEn KLYM propulsamos a las empresas del mundo con financiamiento accesible y ágil para que sigan creciendo. Ahora estamos buscando a nuestro/a próximo/a Support Engineer (Plataformas)Descripción del empleoSer el primer punto de contacto con los usuarios, brindar soporte nível 1 y nível 2 sobre el sistema de información, las...


  • Bogotá, Bogotá D.E., Colombia TE Connectivity A tiempo completo

    What your background should look like:Role Statement:This professional will support the Sales Team at the total territory of Colombia, Ecuador & Venezuela.Responsible to support the sales team with Field Service support and Training of all TE Product Lines line Cable Accessories, Connectors, Products for the Asset Protection of Distribution, Substation and...


  • Bogotá, Bogotá D.E., Colombia Trustonic A tiempo completo

    Company Description**_Who we are..._**At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.We pride ourselves...


  • Bogotá, Bogotá D.E., Colombia Schlumberger A tiempo completo

    Job Title: DELFI Cloud Operations Support Engineer (L2).Qualifications:- Studies: Systems Engineer, Electronics- Experience:2 years of experience in Google Cloud and Microsoft Azure technical support, infrastructure fundamentals: i.e. cloud networking, security, storage technologies (NAS and objects), IaaS computing, IP, DNS, etc. English level: B2+ Fluent...


  • Bogotá, Bogotá D.E., Colombia Voltaic Solaire A tiempo completo

    Are you an experienced Electrical Engineer with a strong background in solar installations? Do you have excellent English skills and field experience in solar system installations? Join our team and contribute to our mission of providing reliable solar energy solutions.Position: Electrical EngineerRequirements:Bachelor's degree in Electrical...


  • Bogotá, Bogotá D.E., Colombia Red Hat Software A tiempo completo

    About the job: The Red Hat Global Support Services team is adding a Technical Support Engineer with a background in systems administration to join us remotely in Colombia.In this role, you will deliver an outstanding customer support experience by providing technical support and sustaining engineering services to enterprise subscription customers. Unlike...

  • Field Office Coordinator

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Solar Turbines A tiempo completo

    Career Area:Business Support ServicesJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...


  • Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Field Support Specialist G8NApplicants are required to read, write, and speak the following languages: English, SpanishPreferred QualificationsPropósito del cargo.Responsable de proporcionar la primera línea de soporte en sitio que incluye hardware, software, aplicaciones de software y de redes para clientes y personal de campo en sitio en los clientes o...

  • Field Service Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Philips A tiempo completo

    Job Title: Field Service Engineer (Medellin)Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Network Support Engineer

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleNetwork Support EngineerAmadeus Hospitality's Technology Operations organization provides infrastructure and engineering support for the hosting and development of proprietary software used by the global hospitality industry.Summary of the role:We're looking for a forward-thinker with a strong background in network engineering. You'll work with your...