NICE - Bilingual Support Engineer (Windows Applications/servers)

hace 3 semanas


Bogotá, Colombia Sutherland A tiempo completo
Job Description

Sutherland is seeking an analytical and attentive person to join us as Support Engineer who will be responsible for supporting NICE product/platforms remotely. Should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. The Support Engineer will manage NICE related issues and outages in a timely manner and enhance the client's ability to maintain the NICE system. In addition, the Support Engineer will assist with NICE projects, installations, and change management as required to support the customer’s environment and infrastructure. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

The Support Engineer performs a wide range of duties including some or all the following:

  • Work directly with client's System Engineers to support the NICE infrastructure across the customer’s organization globally.
  • Create record of the case and performing remediation in accordance with the severity of the case.
  • Provide L1/L2 support as required of the technical support for the NICE product, and utilize, engage and co-ordinate efforts with suppliers/other representatives as needed.
  • Engage and co-ordinate efforts with suppliers/other representatives as needed.
  • Assist client's Administrators with questions and problems associated with the configuration, administration, and management of users in the NICE system.
  • Provide basic application training and support to client's Engineers on the NICE applications as required.
  • Document and maintain NICE system specifications (Site Documentation) across all sites.
  • Provide and evaluate proactive Health Checks on a daily, weekly, and monthly basis.
  • Perform MAC (Move/Add/Change) jobs.
  • Assist with NICE projects, installations, and change management as required to support environment and infrastructure.
  • The engineer is expected to manage customer relationships and expectations, communicate effectively, troubleshoot and resolve technical issues.
  • Effectively manage time and maintain regular communication and updates to both customer and management.
  • Participate in training classes, or special projects as needed.
  • Other roles and responsibilities may be assigned on an as needed basis.

Qualifications

Must have a minimum of 2-3 years of proven experience with the following:

  • BS in Computer Science, Electrical Engineering or related technical degree preferred.
  • Fluent English B2 spoken and written
  • Availability to work in 24X7 operational support model with 5 days working including weekend shifts.Troubleshooting and log analysis of Windows operating system/Sql databases is an advantage.
  • Experience of working in medium or large teams. Must be a Team player.
  • High customer service orientation.
  • Ability to work independently with a strong sense of self responsibility and accountability.
  • Should be flexible to work round the clock as needed.
  • Collaborative and shared knowledge and experience.
  • Can adjust well to constantly changing environments.


Additional Information

This Job requires agreeing to a Hybrid Model in our Bogotá Facilities (Cra 7 #156 Torre Krystal)



  • Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo

    **Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...

  • Windows Support Engineer

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    **Job Title:** Windows Support Engineer - Bilingual Technical Specialist About the Role:Sutherland is seeking an analytical and attentive professional to join our team as a Support Engineer. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical expertise in supporting NICE...


  • Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    **Company Overview**Ingepsy is a leading provider of innovative solutions, and we're seeking an experienced Senior Windows Engineer to join our team in Bogotá. Our company culture values collaboration, flexibility, and customer satisfaction.**Job Description**We're looking for a skilled Windows engineer to support our global NICE infrastructure. As a key...


  • Bogotá, Colombia Diligent Consulting Inc A tiempo completo

    Come join our team providing comprehensive IT support to the Joint Staff and National Command Authorities at the Pentagon! Your role within the company will be working with a team of other professionals to provide excellent Windows Enterprise Server support to high-level military and civilian customers. Diligent has a wide footprint in Government IT and a...

  • Support Engineer

    hace 4 meses


    Bogotá, Cundinamarca, Colombia Sutherland A tiempo completo

    **Company Description**: - We are _**_One Sutherland_**_ — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We...


  • Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Sutherland, a leading global technology services company, is seeking an analytical and detail-oriented Technical Support Specialist to join our team. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the success of our clients.As a Technical Support Specialist, you will be responsible for providing top-notch...


  • Bogotá, Bogotá D.E., Colombia Diligent Consulting Inc A tiempo completo

    Job DescriptionDiligent Consulting Inc is seeking a skilled Senior Windows Enterprise Support Specialist to join our team at the Pentagon. As a critical member of our IT support staff, you will provide comprehensive support for high-level military and civilian customers.Key Responsibilities:Provide IT systems operations, administration, and...


  • Bogotá, Colombia Universidad Católica de Oriente A tiempo completo

    We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer...


  • Bogotá, Bogotá D.E., Colombia Bilingual A tiempo completo

    Remote Bilingual Interpreter RoleWe are seeking highly skilled and fluent bilinguals to join our team as remote interpreters. The ideal candidate will possess excellent people skills, be proficient in English (C1 level), and have a strong ability to actively listen.About the Job:This is a full-time role that requires candidates to handle inbound calls with...


  • Bogotá, Cundinamarca, Colombia Coupa A tiempo completo

    Bogota, Colombia Development - Cloud Operations / Mid-Senior Level / Hybrid Coupa makes companies operate smarter and grow faster. Our leading AI-driven platform connects and optimizes sourcing, purchasing, supply chains, and financial management. More than 3,000 global organizations large and small trust Coupa to transform operating margins, increase...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    At Traffic Tech, we are seeking a skilled Desktop Support Technician to join our team. This role is responsible for providing technical support and assistance to our users, ensuring they have a seamless experience with our technology.Install, configure and support desktops, laptops and printer hardware and applications.Support remote access infrastructure,...


  • Bogotá, Colombia Sutherland A tiempo completo

    Company Description You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information, then analyzing,...


  • Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: You will be the technical contact for various large priority clients of NICE products and request technical assistance via many channels including, phone, email, and various web contact methods (chat, e-Services). You will quickly get to the root of customer problems by gathering all the necessary technical information then...

  • Technical support level 1

    hace 2 semanas


    Bogotá, Colombia Icesi A tiempo completo

    Technical Support Level 1 - Bilingual, Computer Networking Knowledge SUTHERLAND GLOBAL SERVICES Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer-facing solutions that support the entire customer life...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    Traffic Tech, a leading logistics company with offices across the globe, is seeking an entry-level Technical Desktop Support Specialist to join our team in Bogota, Colombia.Job OverviewThe ideal candidate will have 3-5 years of experience in IT support and a strong background in Active Directory, Exchange, and Windows operating systems. The role involves...


  • Bogotá, Colombia Sutherland Global A tiempo completo

    Company Description: Sutherland is seeking a reliable and detail-oriented person to join us as an Actimize Support Engineer. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: ...


  • Bogotá, Bogotá D.E., Colombia Traffic Tech A tiempo completo

    About UsTraffic Tech is a leading logistics company with a strong presence in North America, South America, Asia, and Europe. Our team works tirelessly to provide efficient solutions for moving freight by land, sea, and air.The RoleWe are seeking an entry-level Desktop Support Technician to join our IT department in Bogota, Colombia. As a key member of our...


  • Bogotá, Bogotá D.E., Colombia Bilingual A tiempo completo

    About the RoleAre you a fluent English speaker looking for a remote opportunity to utilize your communication skills? We are seeking a bilingual Customer Service Representative to join our team, providing top-notch interpreting services over the phone.Job DescriptionAs a key member of our customer support team, you will be responsible for handling inbound...

  • Java Support Engineer

    hace 2 meses


    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job Opportunity:We are seeking a reliable and detail-oriented Java Support Engineer to join our team at Sutherland Global.This role involves providing technical support and resolving issues for our customers. The ideal candidate will have excellent communication skills, a fast learning ability, and experience with Java development and troubleshooting.The...


  • Bogotá, Colombia Teleperformance Deutschland A tiempo completo

    You're the player we're missing on this TOP Team! We’re looking for a Bilingual Desktop Engineer to ensure the timely resolution and management of incidents, requests, and requirements received through the IT Service Desk. This role will provide first and second-level support with a focus on quality, efficiency, and continuous improvement within...