Bilingual Desktop Engineer | Bogotá Bogotá | Full time
hace 6 días
We’re looking for a Bilingual Desktop Engineer to ensure the timely resolution and management of incidents, requests, and requirements received through the IT Service Desk. This role will provide first and second-level support with a focus on quality, efficiency, and continuous improvement within the Technology Services framework.
Who You Are:- A Task Manager: Handle massive tasks like expansions, relocations, and disassemblies, ensuring timely execution according to company schedules.
- A Communication Hub: Serve as the main IT point of contact for incidents and requests through established channels like the Service Desk, corporate email, and corporate mobile calls.
- A Technical Support Expert: Configure and provide technical support for hardware and software, meeting SLA standards with quality and efficiency.
- An Operations Facilitator: Ensure the availability and functionality of training and meeting rooms to support smooth operations.
- A Project Collaborator: Assist in the testing of new services, facilities, and IT infrastructure projects, ensuring proper documentation for assigned campaigns.
- Educational Background: Be a technologist or engineer in electronics, telecommunications, systems, or related fields.
- Fluent Communication: Showcase your upper-intermediate English proficiency, ensuring clear and effective communication.
- Key Experience: Have at least 1 year of experience in similar roles providing end-user support, preferably in the IT technology and operations sector.
- Networking Fundamentals: Have a basic knowledge of LAN/WAN networks.
- Hardware Diagnostics: Be experienced in diagnosing and resolving hardware issues.
- VoIP: Have knowledge of Voice over Internet Protocol systems.
- OS Mastery: Be knowledgeable in Windows, OS X, Linux, Citrix, VMware, and Windows Server.
- Office Applications: Be proficient in using Office productivity tools.
- Process Documentation: Have experience in documenting and standardizing processes.
- Remote Success Stories: Thrive in remote work, proving that distance is no barrier to reaching your career goals.
- Employee Appreciation Benefits: Enjoy a range of benefits that recognize and reward your hard work, fostering a positive and motivating workplace culture.
- Career Growth: Experience a clear path of internal growth with opportunities to boost your career.
- Guaranteed Stability: Enjoy a long-term contract because we want you to grow with us.
- Make a Difference: Participate in volunteer programs that allow you to support causes you care about while building connections and enhancing your skills.
- Exclusive Benefits: Access to an employee fund that supports you at all times, with opportunities and benefits designed for you.
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