Senior Windows Engineer for Global NICE Infrastructure Support

hace 1 día


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

**Company Overview**

Ingepsy is a leading provider of innovative solutions, and we're seeking an experienced Senior Windows Engineer to join our team in Bogotá. Our company culture values collaboration, flexibility, and customer satisfaction.

**Job Description**

We're looking for a skilled Windows engineer to support our global NICE infrastructure. As a key member of our team, you will be responsible for managing NICE-related issues and outages in a timely manner, enhancing client ability to maintain the NICE system. You'll also assist with NICE projects, installations, and change management as required.

**Key Responsibilities:**

  • Work directly with clients' System Engineers to support the NICE infrastructure across the organization globally.
  • Create records of cases and perform remediation according to case severity.
  • Provide L1/L2 support for the NICE product, utilizing suppliers/representatives as needed.
  • Assist Administrators with configuration, administration, and user management questions.
  • Document and maintain NICE system specifications.
  • Perform proactive Health Checks daily, weekly, and monthly.
  • Manage customer relationships and expectations, troubleshoot technical issues, and maintain regular communication.

**Qualifications & Requirements:**

  • A minimum of 2-3 years of experience in Windows operating system troubleshooting and log analysis.
  • Fluent English B2 spoken and written.
  • Availability to work in a 24X7 operational support model with 5 days, including weekend shifts.
  • Team player with high customer service orientation.
  • Ability to work independently with strong self-responsibility and accountability.

**Benefits & Perks:

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. Additionally, you'll have access to training classes and special projects. We value flexible working arrangements and are committed to creating a fulfilling work environment.


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