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LATAM Admin Assistant
hace 2 meses
Please submit your resume in ENGLISH, otherwise, your application may not be processed.
Position : Admin Assistant
Work Hours (Client) : 10 am - 6 pm CT
Holidays : Christmas/Christmas Eve/Thanksgiving/New Years
Pay Range : USD 1,000 - 1,300 (depending on interview assessment and client's approval)
About the Client: A leading provider of emergency restoration and repair services. We are dedicated to delivering high-quality support, and customer satisfaction and providing the highest level of compliance to our carrier partners. Join our team and contribute to our mission of assisting those in need when disaster strikes. Assisting in home experiences damage due to fire, flood, or mold.
Job Overview: We are seeking a highly organized and technically savvy Bilingual Administrative Support Specialist to join our team. The ideal candidate will be fluent in Spanish and English, with strong customer service and data management skills. This role will involve a significant amount of phone communication, including after-hours and weekend coverage, as well as dynamic data entry and CRM management.
Key Responsibilities:
- Phone Support (50% of Role): Handle high volume of complex calls from our customers and service partners. approx 20% of our customers are Spanish-speaking. Provide after-hours and weekend coverage as needed to ensure smooth handling of jobs and customer satisfaction.
- CRM Management: Utilize our robust internal CRM 'Dash' to manage customer data, note interactions and job progress, manage documents & service agreements, enter daily data points, and ensure records are complete, accurate, and up to date.
- Data Entry: Perform high-volume data entry tasks, ensuring accuracy and organization of information. Run scheduled reports to audit for missing information and provide management with insight into employee performance.
- Excellent Customer Service: Assist our customers and clients with inquiries and provide support as needed.
- Minor Estimation Assistance: Complete minor estimate modifications and provide supporting data to assist in estimate approval when required.
- Technical Savvy: Quickly learn and adapt to various dashboards and tools used within the company.
- General Information Systems Knowledge: Manage and handle privileged information with care and confidentiality.
- Time Tracking: Internal job costing and time tracking duties within our company CRM. Veem will be used for admin assistants' time tracking and payroll.
Qualifications:
- Language Skills: Fluent in Spanish and English (both written and spoken).
- Customer Service Experience: Intermediate customer service experience is required, with the ability to handle high call volumes. Experience with conflict resolution and handling high levels of emotional stress politely and calmly.
- Technical Proficiency: Strong Excel skills and the ability to quickly learn new software and tools. Experience with a remote calling system such as RingCentral would be an asset
- Attention to Detail: Ability to accurately manage and enter data into CRM systems.
- Confidentiality: Ability to handle and protect privileged information.
- Experience Level: 1-3 years of relevant experience in an administrative or customer service role.