Bilingual Customer Service Representative
hace 1 semana
ONSITE POSITION
Position Overview:
The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively. Prior experience in the insurance industry is a plus, but strong customer service and administrative skills will be critical to success.
Responsibilities:
- Answer incoming calls in English and Spanish.
- Redirect calls to the appropriate department as needed.
- Contact clients daily via email, text message, and phone to collect overdue policy payments.
- Process payments for personal and commercial insurance policies.
- Record detailed notes for each customer interaction.
- Review daily reports to identify pending documentation or information for client policies and contact clients to ensure timely completion.
- Provide language support in English to departments where Spanish is the primary language.
- Handle policy renewals with existing carriers.
- Contact insurance carriers for inquiries related to customer policies, as needed.
Qualifications:
- Minimum of 6 months in a similar customer service or administrative role.
- Advanced English skills (B2+); bilingual proficiency in Spanish is required.
- High school diploma or equivalent; higher education in business administration, customer service, or related fields is a plus.
- Familiarity with the insurance industry is highly preferred.
- Excellent communication and problem-solving skills.
- Strong organizational skills and attention to detail.
- Adaptability and ability to work under pressure in a fast-paced environment.
*Please note: we are only accepting resumes in English.
Job Type: Full-time
Application Question(s):
- What is your monthly salary expectation in COP?
- Are you open to work on site in Medellin?
-
Bilingual Customer Service Representative
hace 1 semana
Medellín, Antioquia, Colombia Sales Rain A tiempo completo $1.500.000 - $3.500.000 al añoRole:Bilingual Customer Service Representative | Healthcare BackgroundLocation:Medellín, El Poblado (Milla de Oro)Employment Type:Permanent / Full-TimeContract Type: Indefinite TermStart date:December 01, 2025 | 40 hours per weekSchedule:Monday to Friday – 8:00 a.m. to 5:00 p.m. Massachusetts timeWeekends off Works on Colombian holidays.Base...
-
Customer Service Representative
hace 3 días
Medellín, Antioquia, Colombia Lume A tiempo completo US$40.000 - US$80.000 al añoAre you a bilingual professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills truly make an impact?If so, we want you to join our team as a Customer Service Representative.You'll play a key role in assisting patients and clients across the U.S., providing compassionate,...
-
Customer Service Representative
hace 1 semana
Medellín, Antioquia, Colombia Savant A tiempo completo $1.000.000 - $1.500.000 al añoCompany DescriptionAt Savant, we are committed to continuous improvement, combining cutting-edge technology, talented individuals, and business expertise to exceed expectations. Our culture emphasizes excellence and offers a supportive environment with growth opportunities, competitive compensation, and recognition based on merit and hard work. We aim to...
-
Bilingual Customer Service Representative
hace 1 semana
Medellín, Antioquia, Colombia EmpireOne Travel Inc. A tiempo completo $400.000 - $1.200.000 al añoJob description:About the jobA Customer Service Representative, (or CSR), will act as a liaison, provide simple and accurate information, and resolve any related problems that our customers face with efficiency and quality. The best CSRs are genuine to help customers. They should be patient, empathetic, and passionately communicative. They are confident at...
-
Customer Service Representative
hace 1 semana
Medellín, Antioquia, Colombia 88a4416c-865f-4ba4-88c6-22b7f4bbbc5d A tiempo completo US$10.000 - US$12.000 al añoProSolar Customer Service Representative & Sales Executive – Medellín, Colombia (On-Site)Join Our Global TeamLocation:On-site – Poblado Medellín, Colombia - Walking Distance from MetroSchedule:Monday to Friday, 10:30 AM – 6:30 PM (COT)Type:Full-Time, Contractor (Self-Employed)Compensation:USD $850/month(Contractor Basis)About UsProSolar is a solar...
-
Customer Service Representative
hace 2 semanas
Medellín, Antioquia, Colombia Team 360 Staffing A tiempo completo US$40.000 - US$60.000 al añoTeam 360 Staffing is seeking a reliable and proactive Customer Service Representative to support our client, a leading provider of innovative and accessible CNC solutions. The ideal candidate will be responsible for delivering exceptional customer service, handling high-volume inbound calls, managing administrative tasks, and supporting customers with...
-
Customer Service Representative
hace 1 semana
Medellín, Antioquia, Colombia EZContacts A tiempo completo $3.200.000 - $3.500.000 al añoAbout EZContacts is one of the fastest-growing eyewear and contact lens retailers in theUnited States.With consistent year-over-year growth and a strong commitment to providing exceptional customer experiences, we're now expanding our Customer Service operations toMedellín, Colombia.We're looking for motivated, English-fluent professionals who are...
-
Customer Service Representative
hace 3 días
Medellín, Antioquia, Colombia Talentek By Hubtek A tiempo completoDescription:Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent and Technology services.We have been impacting the world since 2018 and we want to keep pushing...
-
Customer Service Representative
hace 3 días
Medellín, Antioquia, Colombia Vive Health A tiempo completo $8.000.000 - $12.000.000 al año*Opportunity in Medellín**Please ensure toattach your resume/CV in English; only those will be considered.About us:Let's Live BetterVive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing...
-
Customer Service Representative
hace 1 día
Medellín, Antioquia, Colombia Danaco Group A tiempo completo $180.000.000 - $200.000.000 al añoJob SummaryWe are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to clients over the phone and via email.DutiesHandle inbound and outbound customer calls in a professional mannerAssist customers with product inquiries, orders, and issue resolutionPerform data...
