Operations Specialist

hace 2 semanas


Medellín, Colombia Vervantis Inc. A tiempo completo

**Join Our Team & Power the Future**

Are you ready to be part of a fast-growing company where your work directly impacts businesses across the Americas?

At Vervantis S.A.S., we specialize in energy, sustainability, and utility bill management—helping companies navigate the complexities of utility services with cutting-edge solutions and top-tier customer support.

We’re looking for a detail-oriented, problem-solving Operations Specialist to join our LatAm team in Medellin, Colombia. If you thrive in a dynamic environment, enjoy working with data, and love collaborating with teams to drive efficiency—this is the role for you

**What You'll Do**

Be the Problem-Solver - Respond to client inquiries, troubleshoot issues, and ensure their utility accounts are set up and running smoothly.

Validate & Analyze - Review client utility bills, identify variances, and work towards quick resolutions.

Engage with Vendors & Providers - Liaise with utility service providers to resolve billing discrepancies and secure the best solutions for clients.

Data & Insights - Retrieve, interpret, and analyze utility billing data to provide actionable insights.

Collaborate Across Teams - Work closely with internal departments to ensure seamless operations and contribute to ad-hoc reporting projects.

Drive Efficiency - Support ongoing process improvements and assist with special projects that enhance our service delivery.

**What You Bring to the Table**

Education & Experience - Bachelor’s degree preferred; 2+ years of customer service or operations experience.

Communication with solid commitment to customer service - Strong written and verbal skills to engage with clients, vendors, and internal teams.

Tech-Savvy - Strong proficiency in MS Excel & Microsoft Office Suite.

Problem-Solving Mindset - You love tackling challenges with attention to detail and analytical thinking.

Time Management Guru - Ability to multitask and thrive in a fast-paced environment.

Bilingual Proficiency - Excellent English & Spanish (written and conversational).

**Job Types**: Full-time, Permanent

Application Question(s):

- How many years' of experience do you have using Excel?

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- English (required)

**Location**:

- Medellín, Antioquia (required)

Expected Start Date: 01/05/2025


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