Talent Onboarding Lead, Americas

Come work at the forefront of science - and help the brands you grew up with grow and evolve into the next generation.

Description

Kenvue is currently recruiting for:

Talent Onboarding Solutions Manager, Americas

This position reports into the Global Head of Talent Solutions and is based in Bogotá, Colombia.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you Join us in shaping our future – and yours.

What will you do

The Talent Onboarding Solutions Lead is responsible for flawless delivery and execution of the following HR processes / value streams for the global Talent Onboarding Solutions team – Due Diligence, Contracting and Onboarding. The position will ensure that all service level agreements and operational metrics for these processes are met, with strong focus on standardization, efficiency and effectiveness of HR operations.

The Talent Onboarding Solutions Lead will lead a high performing team (regional, hub, and local) and will work collaboratively with the local/country People Operations teams, Talent Acquisition, Contact Center and other HR teams to ensure seamless execution of the end-to-end Talent Onboarding Solutions processes. This role will be responsible for people management, especially focusing on developing, evaluation and motivation of team members. This role will participate together with the Global Head of Talent Solutions on resource planning and support HR and budget management.

The Talent Onboarding Solutions Lead will be the “single point of contact” (SPOC) for interactions with Talent Onboarding Solutions teams, in their regions of responsibility, for Recruiting and Onboarding transactional processing. The position will be focused on increasing user satisfaction, monitoring and improving Recruitment and Onboarding Operations performance.

Talent Onboarding Solutions will participate in global projects and will be interacting with the global and regional HR networks. The position will drive various projects and will play an active role in automation and AI activities within the Recruitment and Onboarding Operations teams.

This role will strive to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels. This role treats the workforce with dignity and respect, maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters. He/she adheres to established standards and guidelines and agreed SLA.

This role will be responsible for ensuring compliance with HR policies and legislations.

Key Responsibilities

1. Lead team engagement and adherence to a global culture identity for Talent Onboarding Solutions and establish a set of values to promote achievement and continuous improvement in conjunction with the overall People Operations organization.
2. Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
3. Develop a strong pipeline of global, diverse talent and enable a Credo-based & High-Performance Culture within team.
4. Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through team members.
5. Shape team goals and objectives that are aligned with overall People Operations G&O’s. Ensure alignment with leadership team.

Operations Management (40%)

1. Manage the day-to-day HR transactional activities delivered out of the Global, Regional Hub/s and other local locations, maintaining proper staffing levels and team member training required for achieving target performance standards and service level agreements.
2. Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance and customer satisfaction targets.
3. Ensure that customers, partners, and stakeholders are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.
4. Proactively plan for project, system, and organizational contingencies to maintain business continuity.
5. Work and collaborate across and in conjunction with other HR functions to deliver a seamless and positive employee experience.
6. Maintain close relationships with BUHR, Talent Access, Contact Center and other functions to ensure tight integration and harmonious ways of working as part of the wider HR operating model.
7. Serve as a contact and escalation point for senior leadership. Collaborate closely with Talent Acquisition in supporting special projects/requests.
8. Directly lead executive onboarding cases in their geographic region(s) of responsibility.
9. Proactively gain feedback from the business, employees and Talent Onboarding Solutions Leads. Partner closely with Talent Acquisition, Contact Center, and other HR teams on customer experience and CSAT survey results improvements.
10. Provide feedback to the other HR teams about challenges and opportunities.
11. Ensure adherence to local HR policies and legal/compliance requirements. Enforcing sensitivity and confidentiality with employee personal data.
12. Continuously work with the other service delivery and GEO teams in the standardization of processes.

Project management (20%)

1. Implement continuous improvement opportunities to enhance delivery of services by reviewing and revising operational processes, policies, and standard operating procedures and work instructions and introduce key improvement plans for execution.
2. Drive improvements on user experience, effectiveness and efficiency in the area of responsibility.
3. Drive automation and AI within the Talent Onboarding Solutions team in partnership with the Continuous Improvement Lead.
4. Participate in Global/Regional HR and Talent Onboarding Solutions projects, and drive the execution of those projects within the regional hub/s and country teams.

Qualifications

What we are looking for

Required Qualifications

1. Bachelor’s Degree or Equivalent
2. Required Years of Related Experience: 8 + years progressive HR experience (preferably in HR Shared Services), with minimum 3 years in a management role
3. Strong leadership skills; operates as a global leader with understanding and appreciation for regional/country differences
4. Strong people leader, people developer and positive atmosphere builder. Experience in Leadership and Career counseling
5. Have demonstrated the ability to establish strong credibility and influence key stakeholders.
6. Demonstrates customer orientation and customer service skills
7. Strong track record of leading and/or collaborating with cross functional services teams or HR teams;
8. Operational Excellence experience, including management of SLA’s and development of KPI’s;
9. Ability to problem solve service delivery issues and manage stakeholders.
10. Experience managing third-party service providers and working with structured service delivery methodologies (governance, issue management, relationship management).
11. Excellent written and verbal communication abilities; formal presentation and facilitation skills
12. Technology Savvy
13. Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer)
14. Great work ethics – reliable in meeting deadlines and delivering results, open to feedback, and can be trusted with confidential information

Preferred Knowledge, Skills and Abilities :

1. Service Center experience, HR and/or Payroll Service Center preferred
2. Experience in one or more HR Functional domains (Benefits, Compensation, HRIS, Recruiting & Onboarding, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll
3. Experience using Case Management tools (ideally Service Now)
4. Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology
5. A global mindset, with the capability to understand and correctly represent the needs of the countries and region

Languages skills: English (oral and written) + one local language for the supported region

What’s In It For You

1. Paid Company Holidays, Paid Vacation & More
2. Learning & Development Opportunities
3. Employee Resource Groups
4. This list could vary based on location/region

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.