HR Solutions Manager for Americas

hace 1 día

Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

At INGEPSY, we are currently seeking an HR Solutions Manager to lead our Talent Onboarding team in the Americas region.

About Us

We are a leading healthcare company that realizes the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're a house of iconic brands that you already know and love. Science is our passion; care is our talent.

Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you.

Job Description

The successful candidate will be responsible for flawless delivery and execution of the following HR processes / value streams for the global Talent Onboarding Solutions team - Due Diligence, Contracting and Onboarding. The position will ensure that all service level agreements and operational metrics for these processes are met, with strong focus on standardization, efficiency and effectiveness of HR operations.

This role will lead a high performing team (regional, hub, and local) and will work collaboratively with the local / country People Operations teams, Talent Acquisition, Contact Center and other HR teams to ensure seamless execution of the end-to-end Talent Onboarding Solutions processes.

Key Responsibilities:
  • People Management (40%)
    • Lead team engagement and adherence to a global culture identity for Talent Onboarding Solutions and establish a set of values to promote achievement and continuous improvement in conjunction with the overall People Operations organization.
    • Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
    • Develop a strong pipeline of global, diverse talent and enable a Credo-based & High-Performance Culture within the team.
    • Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through team members.
    • Shape team goals and objectives that are aligned with overall People Operations G&O's. Ensure alignment with leadership team.
  • Operations Management (40%)
    • Manage the day-to-day HR transactional activities delivered out of the Global, Regional Hub/s and other local locations, maintaining proper staffing levels and team member training required for achieving target performance standards and service level agreements.
    • Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance and customer satisfaction targets.
    • Ensure that customers, partners, and stakeholders are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.
    • Proactively plan for project, system, and organizational contingencies to maintain business continuity.
    • Work and collaborate across and in conjunction with other HR functions to deliver a seamless and positive employee experience.
    • Maintain close relationships with BUHR, Talent Access, Contact Center and other functions to ensure tight integration and harmonious ways of working as part of the wider HR operating model.
    • Serve as a contact and escalation point for senior leadership. Collaborate closely with Talent Acquisition in supporting special projects / requests.
    • Directly lead executive onboarding cases in their geographic region(s) of responsibility.
    • Proactively gain feedback from the business, employees and Talent Onboarding Solutions Leads. Partner closely with Talent Acquisition, Contact Center, and other HR teams on customer experience and CSAT survey results improvements.
    • Provide feedback to the other HR teams about challenges and opportunities.
    • Ensure adherence to local HR policies and legal / compliance requirements. Enforcing sensitivity and confidentiality with employee personal data.
    • Continuously work with the other service delivery and GEO teams in the standardization of processes.
  • Project Management (20%)
    • Implement continuous improvement opportunities to enhance delivery of services by reviewing and revising operational processes, policies, and standard operating procedures and work instructions and introduce key improvement plans for execution.
    • Drive improvements on user experience, effectiveness and efficiency in the area of responsibility.
    • Drive automation and AI within the Talent Onboarding Solutions team in partnership with the Continuous Improvement Lead.
    • Participate in Global / Regional HR and Talent Onboarding Solutions projects, and drive the execution of those projects within the regional hub/s and country teams.
What We Are Looking For

We are looking for a seasoned professional with 8 years progressive HR experience, preferably in HR Shared Services, with minimum 3 years in a management role. The ideal candidate should have strong leadership skills, operate as a global leader with understanding and appreciation for regional / country differences. Strong people leader, people developer and positive atmosphere builder, with excellent written and verbal communication abilities. Experience in one or more HR Functional domains (Benefits, Compensation, HRIS, Recruiting & Onboarding, Workforce Data Administration, HR Business Partnering, Employee Relations) or Payroll is highly preferred.

Salary

$120,000 - $150,000 per year, depending on experience.

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