Technical Support engineer
hace 1 mes
We are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers' inquiries and technical issues, as well as fulfill incoming requests such as users' setups and more.
Job DescriptionThe role involves product configurations and additional setups per customers' requests. The ideal candidate will be detail-oriented with great communication skills, able to work in a fast-paced environment while being organized and owning the issues and tasks related to assigned customers.
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues.
- Collaborate internally and support the technical onboarding of new customers including users’ setups, configurations, etc.
- Document knowledge and help educate colleagues and teammates on technical cases.
- Keep current with product knowledge and latest features and functionality.
Bachelor's degree in information systems, computer science, industrial engineering or equivalent.
Strong troubleshooting and problem-solving skills while being highly detail-oriented.
Great written and verbal client communication skills.
Good level of written and spoken English and Spanish – must have
Strong SQL background - must have
Willingness to work outside of business hours from time to time.
Team spirit, self-motivation and a positive attitude.
The ability to work with multiple interfaces and tasks in a dynamic environment.
Nice to have:
- Experience in technical support or software product implementations.
- Knowledge in Linux systems, utilities, and scripting.
- Experience with supporting an analytic product in a SAAS environment.
- Knowledge of ETL processes.
- Business orientation specifically in the Retailer domain.
- Flexible working environment.
- Volunteer time off.
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com.
Want to keep up with our latest updates?
Our commitment to Diversity, Equity, and InclusionNIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center .
#J-18808-Ljbffr-
Technical Support Engineer
hace 2 semanas
Bogotá, Colombia PAYU COLOMBIA SAS A tiempo completoTechnical Support Engineer About the role: We are looking for a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants. What you will do: Manage requests submitted by internal and external clients, related to Technical Support, with the objective of providing final...
-
Technical support engineer
hace 2 semanas
Bogotá, Colombia Universidad Católica de Oriente A tiempo completoWe are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver outstanding customer...
-
Principal Technical Support Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia CommScope A tiempo completoJob Title: Principal Technical Support EngineerAt CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. We're seeking a highly skilled Principal Technical Support Engineer to join our team.About the RoleWe're looking for a technical expert with a strong background in wireless networking and system troubleshooting....
-
Senior Technical Support Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia Radware A tiempo completoJob Title: Senior Technical Support EngineerThe Senior Technical Support Engineer serves as the highest level of support and lead technical escalation resource for Radware, providing expert support to internal departments.Key Responsibilities:Receive day-to-day instructions on outgoing cases and assignments.Demonstrate good judgment to select the best...
-
Principal Technical Support Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia CommScope Inc. A tiempo completoJob Title: Principal Technical Support EngineerIn today's fast-paced world, effective communication is crucial for success. At CommScope Inc., we're committed to delivering cutting-edge connectivity solutions that empower our customers to achieve their goals.We're seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member...
-
Technical Support Engineer
hace 2 semanas
Bogotá, Cundinamarca, Colombia NielsenIQ A tiempo completo**Company Description**: - We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot...
-
Bilingual Technical Support Engineer L1
hace 3 semanas
Bogotá, Colombia SUTHERLAND GLOBAL SERVICES A tiempo completoEstablished in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. Technical Support Engineer Level 1 We are seeking a highly motivated Technical Support...
-
Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoWe are seeking a highly skilled Technical Support Engineer to provide exceptional technical support to our customers. This role involves troubleshooting, resolving, and preventing technical issues related to our innovative NIQ Activate product.Key Responsibilities:Provide technical support to customers via our support ticketing systemResearch, diagnose, and...
-
Technical Support Engineer Lvl 1
hace 2 semanas
Bogotá, Colombia Sutherland A tiempo completoJob Description We are seeking a highly motivated Technical Support Engineer to join our dynamic team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications. Your primary goal will be to build product expertise, deliver...
-
Technical Support engineer
hace 1 mes
Bogotá, Colombia Nielseniq A tiempo completoWe are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers...
-
Principal Technical Support Engineer
hace 4 semanas
Bogotá, Bogotá D.E., Colombia CommScope A tiempo completoAt CommScope, we're committed to delivering connectivity that empowers how we live, work, and learn. As a Principal Technical Support Engineer, you'll play a critical role in helping us achieve this vision.Key Responsibilities:Provide expert-level technical support to customers, troubleshooting and resolving complex issues related to wireless networking and...
-
Technical Support Engineer
hace 1 mes
Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completoJob DescriptionThe Red Hat Global Support Services team is seeking a Technical Support Engineer with a background in Linux system administration to join us remotely in Colombia. In this role, you will work with Openshift Virtualization, Kubernetes, and our Openshift technologies. Your primary responsibility will be to deliver an outstanding customer support...
-
Technical Support engineer
hace 3 semanas
Bogotá, Colombia Nielseniq A tiempo completoWe are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customer...
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Nielseniq A tiempo completoJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team in Latin America. As a key member of our global support team, you will provide technical assistance to our customers and prospects, ensuring seamless support experiences.Key Responsibilities:Provide expert-level technical support to customers via...
-
Technical Support Engineer
hace 4 semanas
Bogotá, Bogotá D.E., Colombia GlobalLogic A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at GlobalLogic. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to customers, troubleshooting complex system problems, and implementing hardware and software upgrades.Key ResponsibilitiesProvide technical support and...
-
Technical Support Engineer
hace 2 semanas
Bogotá, Cundinamarca, Colombia PayU A tiempo completo**About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...
-
Technical Support engineer
hace 1 mes
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in the Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately...
-
Technical Support engineer
hace 4 meses
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and...
-
Principal Technical Support Engineer
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Commscope A tiempo completoJob DescriptionWe are seeking a highly skilled Principal Technical Support Engineer to join our team at CommScope. This role will be part of the Ruckus Networks Customer Support and Services (CSS) team, which is a globally distributed team functioning with a unified operations model.About the RoleThe ideal candidate will have strong wireless knowledge of...
-
Tier 2 Technical Support Engineer
hace 3 meses
Bogotá, Cundinamarca, Colombia Radware A tiempo completoTier 2 Technical Support Engineer - Colombia - (24000065) Radware has changed how businesses are securing the digital experience. As a result, it’s now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. If you’re an energetic, upstart engineer who enjoys working in a fast-paced environment and...
