Technical Support Engineer
hace 2 semanas
About the role:
We are looking for a Technical Support Engineer who will be an L2 Technical Support and Assistance in PayU platform and its services, for all company Merchants.
What you will do:
- Manage requests submitted by internal and external clients, related to Technical Support, with the objective of providing final solutions, keeping high customer satisfaction rates.
- Work with other business units, including the Integration team, Product, and Customer Success/Care, as required.
- Generate Special Reports, according to Internal Customer Requirements.
- Contribute to internal and external knowledge bases, providing technical and usability references for employees and customers.
What you need to succeed:
- Computer Science or Engineering required, or equivalent experience.
- 1 - 2 years of experience in customer service/support.
- Experience querying/searching databases, SQL.
- Moderate understanding of web technologies, including HTML, JavaScript, PHP, and REST WebServices.
- Written and Spoken English B2 or higher desirable.
- Problem analysis and solving ability.
- Acute attention to detail and accuracy.
- Demonstrated strength in achieving great customer experience.
- High energy, self-motivated, proactive, goal-oriented, and enthusiastic.
Requirements:
2 years of experience in a relevant field.
Skills:
- API
- SQL
- Postman
- PHP
- HTML
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