Technical Support engineer
hace 3 meses
Company Description
We are looking for a Technical Support Engineer to join our expanding team in Latin America region. You will be part of a global support team, providing customers' technical support related to our innovative NIQ Activate product, and work with NielsenIQ customer success managers and other stakeholders to adequately troubleshoot and resolve customers inquiries and technical issues, as well as fulfil incoming requests such as users' setups and more.
Job Description
The role involves also product configurations and additional set-ups per customers' requests, the ideal candidate will be detailed oriented with great communication skills, be able to work in a fast-paced environment while being organized and own the issues and tasks related to assigned customers
Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
Monitoring & validating data automated processes
Document knowledge and help educate colleagues and teammates on technical cases
Keep current with product knowledge and latest features and functionality
Qualifications
Bachelor's degree in information systems, computer science, industrial engineering or equivalent
Strong troubleshooting and problem-solving skills while being highly detail oriented
Strong customer service orientation
Great written and verbal client communication skills
Good level of written and spoken English and Spanish – must have
Strong SQL background- must have
Willingness to work outside of business hours from time to time
Team spirit, self-motivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Nice to have:
Experience in technical support or software product implementations
Knowledge in Linux systems, utilities, and scripting
Experience with supporting an analytic product in a SAAS environment
Development skills
Knowledge of ETL processes
Business orientation specifically in Retailer domain
Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP)About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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