Senior Customer Practice Manager
hace 2 meses
Job ID: 2752606 | Amazon Web Services Colombia S.A.S.
The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
- Engage customers: collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big: ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services
- Envision and inspire customers
- Identify & develop specific opportunities and related business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
- Overseeing delivery of projects in account, ensuring high quality delivery
Key job responsibilities
- Build customer strategy with the lenses of Professional Services organization;
- Build strategic alignment with all teams that have a relationship with that customer;
- Pipeline generation and management;
- Opportunity management
- Lead internal resources from ProServe to be aligned with holistic strategy;
- Build solid business cases and close plans
- Build rapport and earn trust with customer
BASIC QUALIFICATIONS
- 7+ years of external or internal customer facing, complex and large scale project management experience;
- Business development experience including multiyear, multiple service offering proposals resulting in contracts with >$5M total contract value;
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion;
- Experience assessing customer C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
PREFERRED QUALIFICATIONS
- Vertical industry sales and delivery experience of cloud services and solutions;
- Experience managing and delivering large-scale enterprise IT projects;
- Evidence of growth in and achievement of professional services sales and delivery goals and targets;
- Senior level executive engagement, relationship management and advisory experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr-
Senior Customer Support Operations Manager
hace 4 días
Medellín, Antioquia, Colombia SD Solutions A tiempo completoAbout SD SolutionsWe're a global payables automation platform providing a cloud solution to scale and automate global payables operations.Salary: $120,000 - $180,000 per yearJob Description:The Senior Customer Support Operations Manager will oversee the development and maintenance of department documentation and training materials. They will collaborate with...
-
Customer Practice Manager
hace 1 mes
Medellín, Antioquia, Colombia myGwork A tiempo completoAbout the RoleAs a Customer Practice Manager at myGwork, you will play a key role in driving the growth of our Professional Services organization. You will lead and/or support significant customer programs, develop a long-term strategy, and execute that strategy with our customers.Key ResponsibilitiesBuild customer strategy with the lenses of Professional...
-
Senior Customer Success Growth Manager
hace 4 días
Medellín, Antioquia, Colombia SD Solutions A tiempo completoJob Title: Senior Customer Success Growth ManagerCompany Overview: SD Solutions is a global staffing company that connects talented professionals with exciting job opportunities. Our platform offers a cloud solution to scale and automate global payables operations, providing a comprehensive suite of tools for businesses to streamline their financial...
-
Medellín, Colombia Amazon Web Services Colombia S.A.S. A tiempo completoThe Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role...
-
Perímetro Urbano Medellín, Colombia Amazon Web Services Colombia S.A.S. A tiempo completoJob DescriptionThe Amazon Web Services Professional Services team is seeking a Customer Practice Manager to lead and/or support significant customer programs during the solution and pursuit stages. This role involves developing a long-term Professional Services strategy and executing it with customers. The ideal candidate will be a trusted advisor for our...
-
Customer Practice Manager
hace 3 meses
Medellín, Antioquia, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...
-
Customer Success Leading Manager
hace 4 semanas
Medellín, Antioquia, Colombia SD Solutions A tiempo completoCustomer Success Leading ManagerSD Solutions is seeking a talented Customer Success Leading Manager to join our team. As a key member of our organization, you will be responsible for growing and managing a team that will own the experience, engagement, adoption, retention, and expansion of our product with our low-touch and scaled/digital customers.Key...
-
Customer Success Manager
hace 1 mes
Medellín, Antioquia, Colombia elev8 A tiempo completoCustomer Success Managerelev8.io is a rapidly growing company in the behavioral health industry, and we're looking for a proactive and outspoken Customer Success Manager to serve as a strategic partner for our clients.Key Responsibilities:Develop an in-depth understanding of each customer's business objectives, industry challenges, and how our solutions...
-
Manager, Customer Onboarding
hace 1 mes
Medellín, Colombia Tipalti A tiempo completoManager, Customer Onboarding We are looking for a talented Customer Onboarding Leading Manager to step onto a fintech unicorn rocketship! As Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation and global payments solution. You need to be well-organized,...
-
Customer Success Manager I
hace 1 mes
Medellín, Antioquia, Colombia Podium81 A tiempo completoCustomer Success Manager IAt Podium, we're on a mission to empower local businesses with a comprehensive platform and AI-driven solutions that convert leads into paying customers. Our platform is used by millions of workers daily, helping them generate more leads and revenue.We've been recognized for our innovative approach, including Forbes' Next Billion...
-
Customer Onboarding Manager
hace 3 semanas
Medellín, Colombia Tipalti A tiempo completoCustomer Onboarding Manager We are looking for a talented Customer Onboarding Manager to step onto a fintech unicorn rocketship! As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate...
-
Customer Success Leading Manager
hace 1 mes
Medellín, Antioquia, Colombia SD Solutions A tiempo completoAbout SD SolutionsSD Solutions is a leading provider of cloud-based payables automation solutions. We are seeking a talented Customer Success Leading Manager to join our team and help drive the growth and success of our customers.Key ResponsibilitiesPartner with CS Leadership to define and execute SD Solutions' success strategy.Hire, coach, and mentor a...
-
Customer Success Manager
hace 1 mes
Medellín, Antioquia, Colombia elev8.io A tiempo completo**Hiring: Customer Success Manager** **Position Summary**: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...
-
Customer Success Manager
hace 1 mes
Medellín, Antioquia, Colombia elev8 A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at elev8.io. As a key member of our client success team, you will be responsible for delivering exceptional customer experiences, driving business growth, and ensuring customer satisfaction.Key ResponsibilitiesDevelop and maintain strong relationships...
-
Customer Success Manager
hace 1 mes
Medellín, Colombia elev8.io A tiempo completoHiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...
-
Manager, Customer Success
hace 3 meses
Medellín, Antioquia, Colombia Tipalti A tiempo completo**Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...
-
Operational Excellence Manager
hace 4 días
Medellín, Antioquia, Colombia TaskUs A tiempo completoAt TaskUs, we're looking for a seasoned Senior Operations Manager to join our team. This role is an exciting opportunity to take on a leadership position and drive business growth.The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.About the JobThis Senior Operations Manager will be responsible...
-
Customer Success Manager
hace 1 mes
Medellín, Colombia elev8.io A tiempo completoHiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...
-
Senior Business Development Manager
hace 4 semanas
Medellín, Antioquia, Colombia Michael Page Colombia A tiempo completoA forward-thinking company like Michael Page Colombia is searching for a skilled Senior Business Development Manager - Insurance Vertical Growth.With a strong presence in Colombia and other countries, our client is a significant service-oriented company looking to expand its customer base.The Senior Business Development Manager - Insurance Vertical Growth...
-
Senior Operations Manager
hace 4 semanas
Medellín, Antioquia, Colombia TaskUs A tiempo completoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...