Operational Excellence Manager

hace 3 días


Medellín, Antioquia, Colombia TaskUs A tiempo completo

At TaskUs, we're looking for a seasoned Senior Operations Manager to join our team. This role is an exciting opportunity to take on a leadership position and drive business growth.

The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.

About the Job

This Senior Operations Manager will be responsible for managing day-to-day business operations, ensuring that all teams are meeting their goals and objectives. The ideal candidate will have a proven track record of success in a customer experience environment and possess excellent communication and leadership skills.

  • Minimum 2+ years of experience as a Senior Operations Manager or 7+ years of experience as an Operations Manager in a customer experience environment.
  • Bachelor's degree preferred.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask with ease and proficiency.

The Senior Operations Manager will be responsible for:

  • Managing supervisors and Advanced Coaching Structure.
  • Performance Management Advanced Team Leads, Teammate & OM skills Development Structure.
  • Developing individual and team goals and implementing plans to carry out objectives (financial, growth, new business).
  • Guiding the Operations Managers in meeting all team & individual goals.

The successful candidate will have a strong understanding of operational excellence and be able to drive results-oriented teams. They will also have excellent problem-solving skills and be able to make sound decisions quickly.

We offer a dynamic work environment, competitive salary, and opportunities for professional growth and development.

Competencies Required
  • Strategic Leadership
  • Operational Excellence
  • Talent Development
  • Change Management
  • Performance Analytics
  • Client Engagement
  • Cross-functional Collaboration
  • Crisis Management
  • Innovation


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