Operational Excellence Manager
hace 3 días
At TaskUs, we're looking for a seasoned Senior Operations Manager to join our team. This role is an exciting opportunity to take on a leadership position and drive business growth.
The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.
About the JobThis Senior Operations Manager will be responsible for managing day-to-day business operations, ensuring that all teams are meeting their goals and objectives. The ideal candidate will have a proven track record of success in a customer experience environment and possess excellent communication and leadership skills.
- Minimum 2+ years of experience as a Senior Operations Manager or 7+ years of experience as an Operations Manager in a customer experience environment.
- Bachelor's degree preferred.
- Excellent communication skills, both verbal and written.
- Ability to multitask with ease and proficiency.
The Senior Operations Manager will be responsible for:
- Managing supervisors and Advanced Coaching Structure.
- Performance Management Advanced Team Leads, Teammate & OM skills Development Structure.
- Developing individual and team goals and implementing plans to carry out objectives (financial, growth, new business).
- Guiding the Operations Managers in meeting all team & individual goals.
The successful candidate will have a strong understanding of operational excellence and be able to drive results-oriented teams. They will also have excellent problem-solving skills and be able to make sound decisions quickly.
We offer a dynamic work environment, competitive salary, and opportunities for professional growth and development.
Competencies Required- Strategic Leadership
- Operational Excellence
- Talent Development
- Change Management
- Performance Analytics
- Client Engagement
- Cross-functional Collaboration
- Crisis Management
- Innovation
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