Customer Practice Manager

hace 4 meses


Medellín Antioquia, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

7+ years of technical specialist, design and architecture experience
- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 7+ years of consulting, design and implementation of serverless distributed solutions experience
- 5+ years of software development with object oriented language experience
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 7+ years of professional or military experience

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
- Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services
- Envision and inspire customers
- Identify & develop specific opportunities and related business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
- Overseeing delivery of projects in account, ensuring high quality delivery

Key job responsibilities
Build customer strategy with the lenses of Professional Services organization
Build strategic alignment with all teams that have relationship with that customer
Pipeline generation and management
Opportunity management
Lead internal resources from ProServe to be aligned with holistic strategy
Build solid business cases and close plans
Build rapport and earn trust with customer
- Experience in consulting, design and implementation of serverless distributed solutions



  • Medellín, Antioquia, Colombia elev8.io A tiempo completo

    **Hiring: Customer Success Manager** **Position Summary**: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Success Manager** We are looking for a talented **Customer Success Manager** to step onto a fintech unicorn rocketship! This is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the...


  • Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...


  • Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Onboarding Manager** We are looking for a talented **Customer Onboarding Manager** to step onto a fintech unicorn rocketship! **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for...


  • Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Manager, Customer Onboarding** We are looking for a talented **Customer** **Onboarding Leading Manager** to step onto a fintech unicorn rocketship! - SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer._ **Why join Tipalti?** Tipalti is one of the world's fastest-growing fintech companies. We...


  • Medellín, Antioquia, Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team. **As Customer Success Manager**, you will be the first point of contact for our North American customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a **remote position (within Colombia)**,...


  • Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...


  • Antioquia, Colombia WrightBIS - Business Software Solutions A tiempo completo

    Job Title: Customer Support Operations Manager (Bilingual: English/Spanish) Location: Remote (Preferred Base: Colombia) About Us: We are a global eCommerce company providing software solutions and are committed to delivering exceptional customer service. As we optimize our operations, we seek an experienced Customer Support Operations Manager to...


  • Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...


  • Medellín, Antioquia, Colombia Recurly A tiempo completo

    About Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....


  • Medellín, Colombia elev8.io A tiempo completo

    Hiring: Customer Success Manager Position Summary: elev8.io is changing the game for Behavioral Health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles.We are rapidly growing and are looking for a proactive, outspoken Customer Success Manager to serve as a strategic...

  • Customer Onboarding

    hace 2 meses


    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Customer Onboarding Manager** We are looking for a talented **Customer Onboarding Manager** to step onto a fintech unicorn rocketship! **Who are Tipalti**: Tipalti is one of the most exciting fintechs in the world, our Series F funding raising $270 million - valuing us at over $8.3 billion. We are on a journey to transform financial operations for...


  • Medellín, Antioquia, Colombia Sodimac Colombia A tiempo completo

    **Descripción empresa**: Sodimac Colombia es una empresa de origen colombiano y chileno con más de 28 años de experiência en el país. Nos dedicamos al mejoramiento del hogar y la construcción. **Misión del cargo**: Desarrolla tus habilidades profesionales en proyectos de Customer Experience/Procesos/Box Satisfaction con impacto Nacional. **Funciones...


  • Medellín, Antioquia, Colombia Wrightbis - Business Software Solutions A tiempo completo

    Job Overview: We are seeking a seasoned Customer Support Operations Manager Lead to join our dynamic team at Wrightbis - Business Software Solutions. This is a full-time, remote position with a flexible work environment.


  • Medellín, Antioquia, Colombia WrightBIS - Business Software Solutions A tiempo completo

    Job DescriptionWe are seeking a highly experienced Customer Support Operations Manager to join our dynamic team at WrightBIS - Business Software Solutions. This full-time, remote position offers a competitive salary and opportunities for growth in a rapidly expanding eCommerce industry.About the RoleThe ideal candidate will have 3-5 years of experience...

  • Customer Support

    hace 3 meses


    Medellín, Antioquia, Colombia Trade Quo Global Ltd A tiempo completo

    **Responsibilities**: - Collaborate with the BD team to develop business strategies aligned with trends & customer needs. Ensure compliance with market-specific regulatory requirements. - Identify and escalate complex issues to the appropriate specialist via CRM, ensuring timely resolution. - Keep clients updated on the status of their requests, providing...


  • Medellín, Antioquia, Colombia SD Solutions A tiempo completo

    Job Title: Senior Customer Success Growth ManagerCompany Overview:   SD Solutions is a global staffing company that connects talented professionals with exciting job opportunities. Our platform offers a cloud solution to scale and automate global payables operations, providing a comprehensive suite of tools for businesses to streamline their financial...

  • Manager

    hace 4 meses


    Medellín, Antioquia, Colombia Kualty A tiempo completo

    **What were looking for Manager, IT Service Center (Only Latin America)** We're looking for a seasoned **Manager, IT Service Center** with 3 Years of work experience **FOR 3 MONTH PROJECT.** The IT Service Center Manager oversees daily technical support operations, addressing issues related to hardware, software, networks, and security. This role includes...


  • Medellín, Antioquia, Colombia EMERGIA CUSTOMER CARE A tiempo completo

    Recibe un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa una multinacional española dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Psicología **, esto con el fin de apoyar el proceso...