Senior Customer Experience Specialist
hace 1 mes
Customer Support Representative Role at Solvo Global
At Solvo Global, we strive to provide exceptional customer service and ensure client satisfaction. As a key member of our team, you will play a vital role in delivering top-quality support to our clients while contributing to a positive work environment.
Responsibilities:
- Respond to support calls and emails from clients in a timely and professional manner, ensuring accuracy and attention to detail.
- Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively.
- Conduct research and resolve client inquiries, providing prompt and accurate solutions.
- Absorb complex issues for clients and escalate them appropriately, following standard operating procedures.
- Participate in customer service training programs to enhance knowledge and skills, enabling delivery of exceptional support.
What We Offer:
- Indefinite term contract.
- Competitive remuneration (approximately $45,000 - $55,000 per annum).
- Weekends off.
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