Global Customer Support Associate

hace 1 mes


Medellín, Antioquia, Colombia Iqor A tiempo completo

About Us: iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain.

Your Role: As a Global Customer Support Associate, you will be responsible for answering customer service calls for a leading company in the United States. Your primary goal will be to provide exceptional customer experience and resolve issues efficiently.

What We Offer:

  • A competitive salary of $52,550 per year
  • Legal benefits
  • A 10% bonus for meeting performance metrics
  • Availability to work from 5:00 am to 11:00 pm, Monday through Sunday
  • 45 hours of work per week, with two rotating days off
  • An indefinite-term contract with biweekly payments

Benefits:

  • Metlife life and emergency insurance
  • Transportation for employees leaving after 11:00 pm
  • Discounts at the Viva Envigado shopping center
  • A referral plan (up to one million pesos per referral)

Why Join Us? At iQor, we are committed to delivering superior outcomes for our partners across the customer and product life cycles. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improving business processes and finding operational efficiencies.



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