Customer Service Associate

hace 3 semanas


Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

Customer Support Role

Job Summary

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a front-line support specialist, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment.

Key Responsibilities

  • Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
  • Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively.
  • Conduct research and resolve client inquiries, providing prompt and accurate solutions.
  • Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
  • Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.

Requirements

Even if you have limited experience, we welcome candidates who possess strong English-speaking skills and a passion for delivering outstanding customer support.

Work Environment

As a Customer Support Representative, you will be working in a dynamic and supportive work environment, with opportunities for growth and development.



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