HR Operations Supervisor

hace 5 días

Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completo
Job Summary

We are seeking a highly skilled HR Operations Supervisor to join our team at Johnson & Johnson. This role will be responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies.

Key Responsibilities
  • Lead the team in receiving, assigning, and processing complex and local HR-related cases within the case management system, ensuring timely updates, accurate classification, and proper handling of each case.
  • Oversee the identification of challenges and opportunities within case management, providing guidance and support to the team while escalating issues to senior management as needed.
  • Ensure the integrity, completeness, and accuracy of all transactions and documentation, maintaining compliance with company policies and legal requirements.
  • Manage and update the knowledge management system with new documents and guidelines, ensuring all team members have access to the latest information and best practices.
  • Proactively monitor case progress and team performance to identify areas for improvement, ensuring all service level agreements (SLAs) and quality standards are met.
  • Drive policy and legal compliance across all HR processes, coaching the team to adhere to regulations and maintain high standards in all interactions.
  • Serve as a point of escalation for team members and provide direction on how to effectively resolve cases using available self-service options, systems, and tools to empower customers and streamline processes.
  • Foster a collaborative team environment by facilitating daily huddles, setting clear priorities, and ensuring alignment with departmental goals and objectives.
  • Oversee the document and filing administration for both employees and candidates, ensuring all records are accurate, up-to-date, and securely managed.
Requirements
  • Associate's/Bachelor's Degree
  • 3 years of related experience
  • Leadership and Team Management: Proven ability to lead, motivate, and develop a high-performing team, fostering a collaborative and results-oriented environment.
  • Strategic Thinking: Ability to set priorities, guide team direction, and align individual and team activities with overall business objectives.
  • Stakeholder Management: Strong capability to manage relationships and collaborate effectively with cross-functional stakeholders such as Talent Acquisition, Payroll, vendors, and Local HR teams.
  • Decision-Making and Problem Solving: Demonstrated expertise in assessing complex situations, making informed decisions, and providing guidance to team members in resolving challenges.
  • Effective Communication: Exceptional interpersonal and communication skills to influence and build trust with internal and external stakeholders.
  • Change Management: Ability to lead the team through change initiatives, ensuring clear communication, smooth transitions, and team buy-in.
  • Process Optimization and Innovation: Proficiency in identifying areas for process improvement and implementing innovative solutions that enhance operational efficiency and service delivery.
  • Analytical Skills: Strong analytical and critical thinking abilities to interpret data, identify trends, and make evidence-based recommendations.
  • Attention to Detail: High level of accuracy and thoroughness in reviewing and managing HR processes, documentation, and case management.
  • System Knowledge: Advanced understanding of HR systems (e.g., Workday) and proficiency in case management applications and other HR tools.
  • Compliance and Policy Adherence: Deep knowledge of HR policies and legal compliance to guide the team in adhering to regulations and maintaining company standards.
  • Customer-Centric Approach: Commitment to providing an excellent customer experience by ensuring rapid resolution of cases and empowering employees with self-service options and information

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