Workforce Operations Assistant

hace 1 mes

Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

About the Role

We are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team. As an WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.

Key Responsibilities

  • Respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other HR-related matters, providing excellent customer service and guidance.
  • Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are completed accurately and in a timely manner.
  • Supporting common payroll queries and processing across multiple countries
  • Assist in managing and maintaining accurate employee records, including personal information, attendance, leave balances, and other relevant data.
  • Support the build and adoption of Workforce Administration detailed processes (Local Work Instructions and Knowledge Transfer)
  • Building and improving knowledge base to allow our colleagues to "self-serve" HR information without the need to raise a request for help.
  • Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary.
  • Support other HR colleagues and participate in continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when applicable.
  • Support a clear and uniform approach in Workforce administration and payroll processes across jurisdictions.
  • Supporting improvement of systems and processes, to enable the collection, calculation, and entering of data.

Other Activities

  • Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.)
  • Along with the wider HR team, support ongoing development and improvement of our knowledge bases to support the expansion of shared services.
  • Assist in generating payroll reports, summaries, and other related documents for internal and external stakeholders.
  • Assist in preparing and updating HR policies, procedures, and documentation.
  • Collaborate with cross-functional teams to ensure data accuracy and integrity within HR systems and databases.
  • Contribute to HR projects and initiatives aimed at enhancing HR processes and employee experience.

What We Are Looking For

  • Experience in international or shared services environment in a customer facing role, preferably in HR or payroll.
  • Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred.
  • Appetite to problem solve and to contribute to the optimization of processes and ways of working.
  • Good computer skills (MS 365, MS teams), particularly Excel, for data analysis and reporting.
  • Detail-oriented mindset with strong analytical and problem-solving abilities.
  • Good communication skills, ability to adapt to different styles and at different levels to effectively address employee queries and communicate HR policies.
  • Proactivity and an "own it" mindset.
  • Ability to deal with ambiguity and change.
  • A collaborative and team-oriented approach with a willingness to learn and adapt to evolving HR practices.
  • Ability to demonstrate an appreciation and understanding of cultural differences.
  • A customer-first mindset to fit with our "forever caring" brand.

Language Skills Required

  • Good written and spoken English is essential.
  • Good written and spoken Portuguese is essential.

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