Workforce Operations Assistant

hace 7 días


Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

About the Role

We are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team. As an WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.

Key Responsibilities

  • Respond promptly to employee inquiries regarding payroll, benefits, leave policies, and other HR-related matters, providing excellent customer service and guidance.
  • Support Workforce administration processes, such as hiring, onboarding, offboarding, promotions, personal data changes etc., ensuring all necessary paperwork and documentation are completed accurately and in a timely manner.
  • Supporting common payroll queries and processing across multiple countries
  • Assist in managing and maintaining accurate employee records, including personal information, attendance, leave balances, and other relevant data.
  • Support the build and adoption of Workforce Administration detailed processes (Local Work Instructions and Knowledge Transfer)
  • Building and improving knowledge base to allow our colleagues to "self-serve" HR information without the need to raise a request for help.
  • Ensuring that HR requests are resolved at first contact or triaged and referred to other teams and colleagues as necessary.
  • Support other HR colleagues and participate in continuous improvement for the Workforce administration processes, identifying opportunities for improvement and supporting the implementation of solutions when applicable.
  • Support a clear and uniform approach in Workforce administration and payroll processes across jurisdictions.
  • Supporting improvement of systems and processes, to enable the collection, calculation, and entering of data.

Other Activities

  • Playing an active role in knowledge management, by reviewing, updating, publishing, retiring, and monitoring the use of published HR information (policies, user guides, knowledge articles etc.)
  • Along with the wider HR team, support ongoing development and improvement of our knowledge bases to support the expansion of shared services.
  • Assist in generating payroll reports, summaries, and other related documents for internal and external stakeholders.
  • Assist in preparing and updating HR policies, procedures, and documentation.
  • Collaborate with cross-functional teams to ensure data accuracy and integrity within HR systems and databases.
  • Contribute to HR projects and initiatives aimed at enhancing HR processes and employee experience.

What We Are Looking For

  • Experience in international or shared services environment in a customer facing role, preferably in HR or payroll.
  • Previous experience using HR systems and customer service tools (Workday, Service Now) is preferred.
  • Appetite to problem solve and to contribute to the optimization of processes and ways of working.
  • Good computer skills (MS 365, MS teams), particularly Excel, for data analysis and reporting.
  • Detail-oriented mindset with strong analytical and problem-solving abilities.
  • Good communication skills, ability to adapt to different styles and at different levels to effectively address employee queries and communicate HR policies.
  • Proactivity and an "own it" mindset.
  • Ability to deal with ambiguity and change.
  • A collaborative and team-oriented approach with a willingness to learn and adapt to evolving HR practices.
  • Ability to demonstrate an appreciation and understanding of cultural differences.
  • A customer-first mindset to fit with our "forever caring" brand.

Language Skills Required

  • Good written and spoken English is essential.
  • Good written and spoken Portuguese is essential.


  • Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    Job SummaryWe are seeking a detail-oriented and customer-focused Workforce Operations Assistant to join our Human Resources Service Delivery team. As a Workforce Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.Key Responsibilities:Respond promptly...


  • Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    Job SummaryWe are seeking a detail-oriented and customer-focused Workforce Operations Assistant to join our Human Resources Service Delivery team. As a key member of our team, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.Key Responsibilities:Respond promptly to...


  • Bogotá, Bogotá D.E., Colombia ConvaTec A tiempo completo

    Job SummaryWe are seeking a detail-oriented and customer-focused Workforce Operations Assistant to join our Human Resources Service Delivery team. As a key member of our team, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee queries.Key Responsibilities:Respond promptly to...


  • Bogotá, Bogotá D.E., Colombia ConvaTec Inc. A tiempo completo

    HR Workforce Administration Operations AssistantWe are seeking a dedicated and detail-oriented Workforce Administration Operations Assistant to join our Human Resources Service Delivery team.As a WFA Operations Assistant, you will play a vital role in supporting various aspects of workforce administration, payroll activities, and addressing employee...


  • Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    Job Title: Clinical Operations AssistantJoin ICON plc, a world-leading healthcare intelligence and clinical research organization, as a Clinical Operations Assistant in our LATAM region. As a key member of our team, you will provide essential support to our regional leadership, governance meetings, and actions, ensuring seamless operations across all...


  • Bogotá, Bogotá D.E., Colombia beBee Professionals A tiempo completo

    We are seeking a highly skilled Business Operations Assistant to join our team at beBee Professionals in Bogotá. The successful candidate will provide administrative support to the project team, including scheduling meetings, preparing documents, and managing project timelines.The ideal candidate should have a Bachelor's degree in Business Administration or...


  • Bogotá, Bogotá D.E., Colombia Ten Group A tiempo completo

    Workforce Management at Ten Group =========================== **Job Summary** Ten Group is seeking a skilled Workforce Management Analyst to join our global team. As a key member of our operations team, you will play a critical role in ensuring the reliability and consistency of our 24-7 service through effective staffing and planning. **Key...


  • Bogotá, Bogotá D.E., Colombia Ten Group A tiempo completo

    Job Summary:Ten Group is seeking a skilled Workforce Planning Specialist to join our global team. As a key member of our operations team, you will play a vital role in ensuring the reliability and consistency of our 24-7 service through effective staffing and planning.Key Responsibilities:Provide daily and hourly resource planning to support our global...


  • Bogotá, Bogotá D.E., Colombia Solvo Global SAS A tiempo completo

    Key Responsibilities:As a Virtual Executive Assistant - Operations Manager, you will be responsible for managing the CEO's calendar, scheduling appointments, and coordinating meetings. You will also handle email correspondence, draft communications, and prepare documents.Key Qualifications:Proven experience as an Executive Assistant, Operations Manager, or...


  • Bogotá, Bogotá D.E., Colombia Hilton Worldwide, Inc. A tiempo completo

    Hilton Worldwide, Inc. is seeking a highly skilled Culinary Operations Assistant to join our team in Bogota, Colombia.Job Description:We are looking for a detail-oriented and organized individual with a passion for culinary arts to assist our team in the production and organization of the mise en place of the kitchen.Responsibilities:Produce the Mise en...


  • Bogotá, Bogotá D.E., Colombia Ten Group A tiempo completo

    Job SummaryTen Group is seeking a highly skilled Workforce Management Analyst to join our global team. As a key member of our operations team, you will play a critical role in ensuring the reliability and consistency of our 24-7 service through effective staffing and planning.You will use data, scheduling, and forecasting tools to determine our ongoing...


  • Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    About ICONICON is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.The RoleAs a Management Assistant at ICON, you will play a crucial role in supporting the LATAM...

  • Assistant Store Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Job SummaryAs an Assistant Store Manager at Adidas, you will play a key role in supporting the Store Manager in achieving sales and customer service goals. You will be responsible for leading and developing a team of sales associates, managing store operations, and driving sales growth through effective visual merchandising and customer engagement.Key...

  • Executive Assistant

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Overview BruntWork is seeking a highly skilled Executive Assistant to support our business operations. This is a remote position that requires exceptional organizational capabilities, outstanding written and verbal communication proficiency, and a minimum of 3 years of experience in an executive assistant role. Responsibilities: Manage multiple...


  • Bogotá, Bogotá D.E., Colombia Twilio A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Workforce Management (WFM) Forecasting Analyst Specialist to join our Global Operations team at Twilio.Key ResponsibilitiesDesign, develop, and implement workforce management processes and procedures.Document end-to-end WFM workflows, ensuring clarity, scalability, and compliance with industry...

  • Executive Assistant

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job Summary:We are seeking a highly skilled and experienced Executive Assistant to join our team at BruntWork. As a key member of our operations team, you will be responsible for providing administrative support to our senior executives, ensuring the smooth operation of our business.Key Responsibilities:Manage multiple projects simultaneously, ensuring...


  • Bogotá, Bogotá D.E., Colombia Ten Group A tiempo completo

    Job SummaryTen Group is seeking a highly skilled Workforce Management Analyst to join our global team. As a key member of our operations team, you will play a critical role in ensuring the reliability and consistency of our 24-7 service through effective staffing and planning.You will use data, scheduling, and forecasting tools to determine our ongoing...

  • Executive Assistant

    hace 6 días


    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Executive Assistant / Personal Assistant to join our team at BruntWork. As a key member of our operations team, you will provide administrative support to our founder, ensuring seamless day-to-day operations and driving business growth.Key ResponsibilitiesPrioritize and manage diverse tasks,...

  • Administrative Assistant

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia Otis College of Art and Design A tiempo completo

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Otis. As an Administrative Assistant, you will be responsible for providing administrative support to our team, including data entry, document management, and office operations.Key ResponsibilitiesProvide administrative support to the team, including...


  • Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Job SummaryWe are seeking a highly skilled Workforce Security Screening Consultant to join our team at ScotiaGBS. As a key member of our workforce security team, you will be responsible for providing a consistent and timely approach for Workforce Security Screening (WSS) review and adjudication activities.Key ResponsibilitiesChampion a customer-focused...