HR Operations Specialist
hace 3 semanas
Role Overview
As a Human Resources Operations Analyst in Employee Digital and Service Experience, you will be part of a dynamic team at JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. This role is ideal for a strong self-starter who thrives working within a demanding, fast-paced global environment, while managing competing priorities.
Key Responsibilities
- Understand employee needs and drive a seamless end-to-end employee experience.
- Identify opportunities to optimize operational execution, defining best practices, while developing a deep understanding of business requirements.
- Develop compliant solutions that align with internal requirements across locations, considering impacts both upstream and downstream.
- Ensure all operational processes are delivered according to our risk and control framework and align with regulation.
- Support tax and year-end and employee tax activities where required, such as salary packaging, payroll tax, etc.
- Maintain all process documentation and update changes as required.
Requirements
- A Bachelor's degree in a relevant discipline, preferably HR.
- Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems, and Regulatory Reporting obligations.
- Intermediate to advanced Excel skill level and ability to deliver meaningful analytics and insight to the business.
- Highly detail-oriented and solutions-oriented thinker who is able to perceive issues from a client's perspective.
- Strong communicator, both verbal and written.
- Excellent client relationship skills with an ability to identify, build, and maintain relationships both within HR and externally to deliver successful outcomes.
- Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset.
- Team player with ability to work in a small team cohesively.
Preferred Qualifications
- Minimum of 2 years' experience working in HR or related discipline.
- Understanding of employment tax and year-end processes.
- Automation or exposure to automation tools preferred.
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