Sezzle Chargeback Operations Manager

hace 1 día

Bogotá, Bogotá D.E., Colombia Promote Project A tiempo completo
Chargeback Operations Team Lead

Location: Bogotá, Colombia

About Sezzle

We are a cutting-edge fintech company dedicated to financially empowering the next generation. Our payment platform offers interest-free installment plans at online stores, increasing consumers' purchasing power and driving sales for thousands of eCommerce merchants.

About the Role

We are seeking a Chargeback Operations team lead who will direct the daily operations of the Chargeback processing team. You will be responsible for managing daily chargeback operations, analyzing trends, advising management, identifying process and product improvements, and making recommendations.

Key Responsibilities
  • Measure and track team and team member performance
  • Ensure adherence to department processes and company policies to meet performance metrics
  • Analyze data to alert Risk Operations management on developing fraud trends, scam merchants, product features, and processes that lead to disputes and chargebacks
  • Identify and recommend process improvements and product enhancements to increase productivity and chargeback win rates while maintaining high quality standards
  • Maintain adequate staffing levels to ensure chargebacks are processed before response deadlines
  • Advise on staffing as necessary based on incoming chargeback volumes and complexity
  • Coach and advise team members by providing them with guidance and training resources for career development
Requirements
  • Minimum two years management experience or relevant experience in managing an operations team in e-commerce or banking
  • Bachelor's degree in an accredited academic institution
  • Proficiency in word processing and spreadsheet software; Google Suite or Microsoft Office
  • Ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used
  • Experience in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment
  • Attention to detail and ability to multitask
  • Excellent problem-solving and analytical skills
  • Strong business judgment and communication skills
Preferred Qualifications
  • Four years of fraud prevention and/or chargeback processing experience
  • Two years of management experience in fraud prevention and/or chargeback operations
  • Experience in payment processing concepts and procedures
  • Knowledge of card network (Visa, MasterCard, Discover, American Express) chargeback rules and requirements
  • Experience in using chargeback or fraud case management software
What We Look For

You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You're not bound by convention - your success—and much of the fun—lies in developing new ways to do things. You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking. You earn trust - you listen attentively, speak candidly, and treat others respectfully. You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion.

The salary for this role is estimated to be between $50,000 and $95,000 per year, depending on qualifications and experience.

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