Chargeback Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia PayU A tiempo completo
About PayU

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online.

About the Role

As a Chargeback Specialist, you will be responsible for efficiently managing and resolving transaction disputes, ensuring compliance with deadlines, regulations, and the standards set by Visa and Mastercard. Maintaining high-quality standards, meeting established deadlines, and proactively identifying and resolving issues are key elements for success in this role.

Key Responsibilities
  • Chargeback reports, transaction reports, and other necessary operational reports related to acquiring.
  • Transactional reconciliation of chargeback operations.
  • Chargeback management.
  • Tracking and managing any issues that arise.
  • Developing operational procedures related to the tasks associated with your role.

Requirements
  • Professional in Accounting, Business Administration, Finance, or related careers.
  • 1 year of experience in chargeback management.
  • Previous experience in roles related to acquiring and financial transactions, transaction reconciliation, preferably in operations areas within financial institutions (Banks).
  • Advanced knowledge of Excel and office tools.
  • Technical knowledge of payment systems, financial platforms, and chargeback financial processes.
  • Administration, analysis, data matching, and database management (SQL, Access, others).

Acerca del Rol

Como Especialista en Contracargos, estarás encargado de gestionar y resolver de manera eficiente las disputas de transacciones, asegurando el cumplimiento de plazos, regulaciones y normativas de las franquicias Visa y Mastercard. Mantener altos estándares de calidad, cumplir con los plazos establecidos y ser proactivo en la identificación y resolución de problemas son elementos clave para el éxito en este rol.

Funciones
  • Reportes de contracargos, transacciones y otros informes que se requieran en la operación de adquirencia
  • Conciliación transaccional de las operaciones contracargadas
  • Gestion de contracargos
  • Seguimiento y gestión de las novedades presentadas
  • Elaborar procedimientos operativos con las tareas asociadas a su cargo

Que Necesitas para Ser Exitoso
  • Profesional en contaduría, administración de empresas, finanzas o carreras afines.
  • Experiencia mínima de 1 año en gestión de contracargos
  • Experiencia previa en funciones relacionadas con adquirencia y transacciones financieras, conciliación de transacciones, preferiblemente en áreas de operaciones en entidades financieras (Bancos)
  • Conocimientos avanzados en el manejo de Excel y herramientas ofimáticas
  • Conocimientos técnicos en sistemas de pago, plataformas financieras, y procesos financieros de contracargos.
  • Administración, análisis, cruce de datos y manejo de base de datos (SQL, Access, otras)

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