Ecommerce Chargeback Operations Director

hace 1 mes

Bogotá, Bogotá D.E., Colombia Promote Project A tiempo completo
Sezzle: Empowering Financial Freedom

About Sezzle:

We are a fintech company dedicated to financially empowering the next generation. Our innovative installment plans enable consumers to purchase products online, increasing purchasing power and driving sales for thousands of eCommerce merchants.

As the first B-Corp in the payments space, our goal is to help everyone pursue financial freedom while investing in social good and ethical initiatives that shape a better world. At Sezzle, we prioritize purpose alongside profitability.

About the Role

The Ecommerce Chargeback Operations Director will oversee daily operations, managing performance, analyzing trends, and advising management. This exciting opportunity allows you to thrive in a dynamic environment with prospects for career advancement.

Responsibilities include:

  • Measuring and tracking team and team member performance
  • Ensuring adherence to department processes and company policies to meet performance metrics
  • Analyzing data to alert Risk Operations management on developing fraud trends, scam merchants, product features, and processes that lead to disputes and chargebacks
  • Identifying and recommending process improvements and product enhancements to increase productivity and chargeback win rates while maintaining quality standards
  • Maintaining adequate staffing levels to ensure chargebacks are processed before response deadlines
  • Advising on staffing based on incoming chargeback volumes and complexity
  • Coaching and advising team members by providing guidance and training resources for career development
Requirements

To succeed as the Ecommerce Chargeback Operations Director, you will need:

  • A minimum of two years' experience in management or relevant experience in managing an operations team in e-commerce or banking
  • A Bachelor's degree from an accredited academic institution
  • Proficiency in word processing and spreadsheet software, such as Google Suite or Microsoft Office
  • The ability to safeguard confidentiality of personally identifiable information (PII) displayed in documentation received and systems used
  • Experience in analyzing data and making impactful decisions in a fast-paced environment
  • Attention to detail and ability to multitask
  • Excellent problem-solving and analytical skills
  • Strong business judgment and communication skills
Preferred Qualifications

Our ideal candidate will have:

  • Four years of fraud prevention and/or chargeback processing experience
  • Two years of management experience in fraud prevention and/or chargeback operations
  • Experience in payment processing concepts and procedures

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