IT Service Delivery Manager

hace 1 día


Cali, Valle del Cauca, Colombia Endava A tiempo completo
Job Title:

IT Service Delivery Manager

About Us:

At Endava, we harness technology to drive meaningful change. Our team combines world-class engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands. We create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

Job Description:

We are seeking an experienced IT Service Delivery Manager to join our team. The successful candidate will be responsible for ensuring the delivery of our services to clients and managing relationships between clients and operational services teams.

Responsibilities:
  • Client Relationships: Develop and maintain strong client relationships through effective communication and project management.
  • Contractual Management: Participate in contract negotiations with clients and internal stakeholders to ensure mutually beneficial agreements.
  • Service Design: Define and shape service design requirements to meet client needs.
  • Operational Excellence: Implement processes and tools to improve service delivery efficiency and quality.
  • Customer Experience: Monitor and improve customer experience through regular feedback and service improvement initiatives.
Requirements:
  • Experience: 5+ years of experience in IT service delivery or a related field.
  • Skills: Strong communication and interpersonal skills, with experience working with diverse teams and stakeholders.
  • Education: Bachelor's degree in a relevant field, such as business administration or computer science.
Benefits:

We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.



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