Quality Excellence Leader

hace 1 mes


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

At TaskUs, we're seeking a Quality Excellence Leader to champion our operational excellence and drive quality operations that produce ridiculously impressive outcomes.

About the Role

You will be responsible for monitoring program metrics, providing actionable insights, and making recommendations to improve services and processes. Your contributions will help ensure that our operations exceed expectations.

Your key responsibilities include:

  • Ensuring delivery of quality KPIs for aligned campaigns/LoBs
  • Monitoring day-to-day activities and achievements of Quality teams
  • Providing actionable insights to clients and operations based on audit observations
  • Driving and managing improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities
  • Identifying opportunities for improvement and developing impactful and measurable action plans to address these
  • Ensuring quality dashboards are published in a timely manner
  • Deploying quality strategy for the aligned span
  • Ensuring adherence to quality processes across the board
  • Working with senior quality leadership on functional projects
  • Collaborating with cross-functional teams on driving quality improvement projects
Requirements

We're looking for someone with 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third-party vendors). You should have:

  • English proficiency of B2 or higher
  • Well-versed with structured problem-solving techniques
  • Ability to analyze data and arrive at actionable insights
  • Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents
  • BPO background required
  • Familiar with the application of quality tools to analyze data
  • Statistical aptitude
  • Quality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred
  • Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
What We Offer

As a Quality Excellence Leader at TaskUs, you'll enjoy:

  • A competitive salary of $120,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and innovative work environment
  • The chance to make a real impact on our customers' experiences
About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands.



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