Quality Excellence Leader
hace 1 mes
At TaskUs, we're seeking a Quality Excellence Leader to champion our operational excellence and drive quality operations that produce ridiculously impressive outcomes.
About the RoleYou will be responsible for monitoring program metrics, providing actionable insights, and making recommendations to improve services and processes. Your contributions will help ensure that our operations exceed expectations.
Your key responsibilities include:
- Ensuring delivery of quality KPIs for aligned campaigns/LoBs
- Monitoring day-to-day activities and achievements of Quality teams
- Providing actionable insights to clients and operations based on audit observations
- Driving and managing improvement initiatives based on RCA or client's requests toward metrics, new processes, or people's opportunities
- Identifying opportunities for improvement and developing impactful and measurable action plans to address these
- Ensuring quality dashboards are published in a timely manner
- Deploying quality strategy for the aligned span
- Ensuring adherence to quality processes across the board
- Working with senior quality leadership on functional projects
- Collaborating with cross-functional teams on driving quality improvement projects
We're looking for someone with 5+ years of demonstrated management ability across diverse functions (direct reports, cross-functional relationships, third-party vendors). You should have:
- English proficiency of B2 or higher
- Well-versed with structured problem-solving techniques
- Ability to analyze data and arrive at actionable insights
- Strong practical experience with Excel (PivotTable, Charts, Statistical functions), PowerPoint, and Google Documents
- BPO background required
- Familiar with the application of quality tools to analyze data
- Statistical aptitude
- Quality certification (e.g., Lean Six Sigma, Total Quality Management, etc.) preferred
- Experience in managing quality control/quality analysis organization or leading cross-functional quality improvement projects and teams
As a Quality Excellence Leader at TaskUs, you'll enjoy:
- A competitive salary of $120,000 per annum
- Ongoing training and development opportunities
- A dynamic and innovative work environment
- The chance to make a real impact on our customers' experiences
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands.
-
Operational Excellence Leader
hace 6 días
Cali, Valle del Cauca, Colombia Scale Up Recruiting Partners A tiempo completoAbout The CompanyScale Up Recruiting Partners is a leading recruitment agency that connects businesses with top talent. Our clients include innovative companies in the retail industry, and we're excited to partner with one such company to find their next Director of Operations.Salary and BenefitsWe offer a competitive salary range of $120,000 - $180,000 per...
-
Delivery Excellence Specialist
hace 1 mes
Cali, Valle del Cauca, Colombia Endava A tiempo completoJob SummaryWe are seeking a highly skilled Delivery Excellence Specialist to join our team at Endava. This is an exciting opportunity to drive the delivery of our services to clients and ensure the highest level of quality and efficiency.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with clients, understanding...
-
Quality Assurance Manager
hace 2 meses
Cali, Valle del Cauca, Colombia TaskUs A tiempo completoJob SummaryAs a Quality Assurance Manager at TaskUs, you will be responsible for leading a team of Quality Analysts in developing methods and standards for quality. This role requires a strong understanding of quality assurance principles and a passion for continuous improvement. You will work closely with other departments to identify areas of opportunity...
-
Quality Assurance Senior Manager
hace 2 meses
Cali, Valle del Cauca, Colombia Kenvue A tiempo completoQuality Assurance Senior ManagerThis position reports into Quality & Compliance Leader and is based at Cali, Colombia.About KenvueAt Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including...
-
Quality Assurance Lead
hace 1 mes
Cali, Valle del Cauca, Colombia Kenvue A tiempo completoJob DescriptionWe are seeking a Quality Assurance Lead to join our team in Cali, Colombia. As a Quality Assurance Lead, you will be responsible for ensuring compliance with regulatory and internal requirements for all Good eXcellence Practices (GxP) processes.The ideal candidate will have at least 5-6 years of experience in Quality functions, including...
-
Automation Quality Assurance Specialist
hace 4 semanas
Cali, Valle del Cauca, Colombia AgileEngine A tiempo completoCompany Overview: AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-ranked dev shop according to Clutch.We create award-winning custom software solutions that help companies across various industries change the lives of millions. Our team is passionate about delivering high-quality products, and we're looking for a skilled...
-
IT Service Delivery Leader
hace 1 mes
Cali, Valle del Cauca, Colombia Endava A tiempo completoJob DescriptionWe are seeking a highly skilled IT Service Delivery Leader to join our team at Endava. This is a key leadership role that involves overseeing the delivery of our services to clients and ensuring that they meet the required standards.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with clients,...
-
Traveling Operations Coordinator
hace 3 semanas
Cali, Valle del Cauca, Colombia Bilfinger A tiempo completoJoin a Team of Experts in Renovation and ConstructionCentennial Contractors Enterprises Inc. is a renowned national leader in renovation, construction, and design-build services. With offices spanning from Florida to Alaska, our team of construction professionals shares a common goal: to deliver exceptional results, honor commitments, and exceed client...
-
Highly Skilled Quality Assurance Engineer
hace 1 mes
Cali, Valle del Cauca, Colombia Endava Limited A tiempo completoCompensation Package: We offer a competitive salary of $120,000 per year.At Endava Limited, we harness technology to drive meaningful change. With over two decades of experience, we combine world-class engineering with a people-centric mindset to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.As a...
-
High-Performing Sales and Customer Service Leader Wanted
hace 4 semanas
Cali, Valle del Cauca, Colombia PlacidWay A tiempo completoAbout the Role:We are seeking an experienced Sales and Customer Service Manager to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry.Key Responsibilities:Team Leadership: Lead, coach, and develop a remote team of Sales and Customer Service Representatives.Sales Lead Management: Assign and monitor sales...
-
Technical Director and Quality Assurance Specialist
hace 3 semanas
Cali, Valle del Cauca, Colombia Colgate-Palmolive Company A tiempo completoCompany OverviewColgate-Palmolive Company is a global consumer products leader operating in over 200 countries. The company specializes in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world.Job SummaryThe Technical Director and Quality Assurance Specialist will...
-
Software Engineer Leader for Digital Products
hace 3 semanas
Cali, Valle del Cauca, Colombia Encora A tiempo completoAbout the RoleWe are seeking an experienced Software Engineer Leader to join our team at Encora. As a key member of our digital engineering team, you will play a crucial role in developing cutting-edge solutions that meet our business requirements.Key ResponsibilitiesLead and actively participate in the design, development, and delivery of software...
-
Senior Financial Planning Analyst
hace 3 días
Cali, Valle del Cauca, Colombia Ingepsy A tiempo completoKenvue is a global leader in the development and marketing of consumer health products, committed to delivering high-quality solutions that meet the evolving needs of our customers. With a strong presence in over 60 countries worldwide, we are passionate about fostering a culture of innovation, excellence, and care.At Kenvue, we realize the extraordinary...
-
Cali, Valle del Cauca, Colombia Baxter A tiempo completoUnlock Your Potential in Global OptimizationBaxter, a pioneering medical innovator, is dedicated to transforming healthcare. With a rich history spanning over 85 years, we have consistently delivered groundbreaking products and therapies that make a profound impact on millions of patients worldwide.We are seeking an exceptional Global Optimization Manager to...
-
Cali, Valle del Cauca, Colombia Kenvue Brands Llc A tiempo completoQuality Assurance Process Project Analyst Job DescriptionKenvue Brands LLC is a leading company in the industry, renowned for its commitment to excellence and innovation. We are currently seeking a highly skilled Quality Assurance Process Project Analyst to join our team.About Us:We are built on over a century of heritage and rooted in science. Our iconic...
-
Staffing Specialist
hace 6 días
Cali, Valle del Cauca, Colombia Open Access Insurance A tiempo completoJob SummaryWe are seeking a highly skilled Talent Acquisition Leader to join our team at Open Access Insurance. This role is responsible for leading and managing the full cycle recruitment process, including sourcing, screening, interviewing, and selecting top talent for various positions within the organization.About the RoleThis position requires strong...
-
High-Performance Quality Assurance Specialist
hace 6 días
Cali, Valle del Cauca, Colombia Endava A tiempo completo**Overview**Endava, a technology consulting firm, harnesses engineering expertise to drive meaningful change. Our teams partner with leading brands across various industries, creating dynamic platforms and intelligent digital experiences that foster innovation and business transformation.Salary: $120,000 - $150,000 per annum, based on experience and...
-
Construction Site Operations Manager
hace 4 semanas
Cali, Valle del Cauca, Colombia Bilfinger A tiempo completoJob OverviewCentennial Contractors Enterprises Inc. is seeking a highly skilled Construction Site Operations Manager to join our team. This role will be responsible for ensuring the smooth operation of construction sites nationwide, from planning to completion.About UsWith 30 years of experience in renovation, construction, and design-build services,...
-
Construction Operations Manager
hace 4 semanas
Cali, Valle del Cauca, Colombia Bilfinger A tiempo completoAbout Us Centennial Contractors Enterprises Inc. is a national leader in renovation, construction, and design-build services with a strong presence across the United States. We take pride in our commitment to excellence, integrity, and performance. Our team of experienced professionals works tirelessly to deliver exceptional results that exceed client...
-
Data Engineer Expert Leader
hace 1 mes
Cali, Valle del Cauca, Colombia Endava A tiempo completoOverviewEndava is a leading technology company that empowers businesses to succeed in a rapidly changing world. As a Senior Data Engineer, you will be part of our data team, which has expertise across engineering, analysis, architecture, modeling, machine learning, artificial intelligence, and data science.Job DescriptionWe are seeking an experienced Senior...