Training Program Developer

hace 7 días

Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo
About Sagan

Sagan is an exclusive membership community that bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

We are seeking a highly skilled Training Coordinator to join our customer success team. As a key member of our team, you will play a pivotal role in delivering engaging and practical training sessions on our software products via Zoom.

Key Responsibilities
  • Deliver Interactive Training Sessions: Conduct compelling training sessions for client groups via Zoom, tailoring approaches to meet diverse needs and skill levels of participants.
  • Develop and Maintain Training Materials: Create comprehensive resources, such as presentations, user guides, and FAQs, collaborating with internal teams to enhance training content and delivery.
  • Product Knowledge Mastery: Attain expert-level understanding of our software products, including new features and updates, participating in internal product meetings and training sessions to stay informed.
  • Collect and Manage Feedback: Facilitate client feedback during and after training sessions, documenting and analyzing feedback to identify common themes and areas for improvement.
  • Customer Support Assistance: Respond to customer inquiries and support tickets when not conducting training sessions, contributing to knowledge base articles and support documentation.
Qualifications
  • Communication Skills: Exceptional verbal and written communication skills, presentation skills, and ability to adapt training styles to client needs.
  • Instructional Design: Knowledge of adult learning principles to design engaging training sessions.
  • Team Collaboration: Willingness to support and collaborate with customer support teams.
  • Problem-Solving: Proactive in identifying client challenges and providing effective solutions.
Requirements
  • Prior experience in training, teaching, or instructional roles, preferably in a software or technology environment.
  • Ability to manage scheduling, preparation, and follow-up for multiple training sessions concurrently.
  • Experience with customer support or client-facing roles is a plus.
  • Proficiency in creating and updating training materials.
About You

We are looking for someone with excellent communication and organizational skills, who can work independently and collaboratively as part of a team. If you have a passion for training and development, and are eager to contribute to our mission, we encourage you to apply.

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