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Informatics Sales Specialist
hace 2 meses
The Senior Informatics Sales Specialist will play a critical role in driving sales growth and customer adoption of Illumina's Informatics products. This position requires a strong understanding of genomics and informatics technical knowledge, as well as excellent communication and problem-solving skills.
Key Responsibilities- Drive customer adoption and utilization of Illumina's Informatics products by providing technical guidance and subject matter expertise during the sales cycle.
- Work with the sales specialist team and closely with other sales team members to make customers successful in bioinformatics and NGS data analysis.
- Develop, coordinate, and conduct basic and advanced informatics presentations and customer seminars.
- Become the regional subject matter expert for the Illumina Informatics portfolio and provide additional or clarifying training to the broader sales organization upon product updates.
- Involve other technical or supporting roles as needed to facilitate deeper customer assessment or pilot activities to ultimately drive sales.
- Play a significant role in ensuring that customers renew licenses as part of annual sales activities.
- Develop and maintain positive relationships with customers.
- Provide Voice of Customer input and feedback to development teams, various marketing teams, and others as needed.
- Assist customers to remove informatics barriers that may unlock sample volume, drive sequencing consumables uptake, and grow the sales pipeline.
- Prepare and present relevant sales performance data as needed.
- Contribute to annual account manager strategic planning process.
- Typically requires a minimum of 5 years of related experience with a sciences degree in Bioinformatics, Biology, Genetics, or Biochemistry. Masters or Ph.D. preferred.
- Working proficiency in Portuguese, Spanish, and English, written and verbal.
- Experience in a direct sales or similar customer-facing role desirable but not essential.
- Experience with sequencing data analysis and interpretation (variant calling, filtering, annotation, performance, and reporting).
- Recognized deep technical expertise in clinical informatics, bioinformatics, or an associated area.
- Knowledge of sequencing applications (current and emerging), and related data formats, file types, data footprints, and typical analysis methods.
- Experience with standard software toolkits, applications, pipelines, and algorithms for Next Generation Sequencing analysis, including emerging enterprise platforms.
- Knowledge of relevant cloud services and providers, including basic pricing models, etc.
- Working knowledge of Linux, command line, Python, and Application Programming Interfaces (APIs) utilization.
- Ability to appropriately balance time spent hands-on learning new product features and the need to focus on revenue-generating activities.
- Independently works on highly complex problems requiring analysis of multiple variables.
- Demonstrated written and verbal communication skills, including large audience presentation and the ability to train others.
- Demonstrated superior problem-solving and interpersonal skills in a customer-facing environment.
- Demonstrated interpersonal skills in a customer-facing environment.
- Clear vision of and commitment to providing outstanding customer service and customer success.
- A highly self-motivated, independent, and successful individual who enjoys a challenging and dynamic work environment.
- Team player with a strong desire to win business and establish long-term customer relationships.
- Ability to successfully work collaboratively in a highly matrixed sales organization.
- Must be willing to travel ̃50%.
