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hace 2 meses
As a Technical Solutions Consultant at VISA, you will play a vital role in our company's success by serving as the primary technical point of contact for assigned clients. Your strong relationships and ability to ensure client satisfaction will be key to your success in this role.
Key Responsibilities- Client Support: Serve as the primary technical point of contact for assigned clients, maintaining strong relationships and ensuring client satisfaction.
- Business Development: Partner with Sales to build relationships with technical and business contacts across the account portfolio.
- Account Management: Conduct regular business performance reviews of live merchants and partners.
- Troubleshooting: Proactively monitor client accounts, identifying any technical issues or challenges, and working closely with all stakeholders to resolve them in a timely manner.
- Technical Training: Provide technical training and support to clients, helping them maximize the value of the company's payment solutions.
- Product Knowledge: Educate clients on product features, functionalities, and potential integration opportunities.
- Communication: Keep clients informed by creating, editing, and distributing notifications and communications.
- Documentation: Contribute to the development and improvement of technical documentation, knowledge base, and support resources.
- Project Management: Lead and drive technical projects and initiatives for more complex clients, ensuring successful implementation and integration of the company's payment solutions.
- Industry Expertise: Act as a subject matter expert on industry standards and regulations pertaining to digital payments and commerce, ensuring compliance and security for clients.
- Mentorship: Assist in training and mentoring less experienced Analysts and Consultants by sharing best practices and providing technical guidance.
- Education: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
- Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders. Proficiency in troubleshooting technical issues with problem-solving abilities and providing effective solutions. Ability to work independently and manage multiple clients simultaneously, able to prioritize workload.
- Experience: Prior experience in a client-facing or technical support role is preferred. Experience with web-based (PHP, Python,.NET, JavaScript, etc.), mobile (iOS, Android) programming languages and APIs in general (REST, JSON, SOAP, XML, Postman as tool). Understanding of Web Security, TLS, HTTPS, Hash algorithms. Familiarity with PCI DSS. Experience working with e-commerce platforms, shopping cart technologies, risk management solutions, and/or payment service providers is a plus.
