Senior Red Hat OpenShift Technical Support Specialist

hace 2 días

Colombia Red Hat Colombia S.A.S. A tiempo completo
Job Summary:

We are seeking a highly skilled Senior Red Hat OpenShift Technical Support Specialist to join our team in Colombia. As a key member of our support engineering team, you will provide top-notch technical support and sustaining engineering services to help maximize uptime and reduce IT costs for enterprise customers.

About the Role:

In this role, you will serve as the primary point of contact for IBM customer inquiries about the Red Hat OpenShift Container Platform. You will use IBM and Red Hat ticketing systems and support tools to assist customers directly, analyzing issues to identify problems and communicating corrective actions and resolutions to customers.

Responsibilities:
  • Provide exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously
  • Analyze issues to identify problems and communicate corrective actions and resolutions to customers
  • Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution
  • Document diagnostic steps and create reusable solutions for future incidents
Requirements:

To be successful in this role, you will need:

  • 2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service
  • 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a plus
  • Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management
  • Experience working with hosted applications or large-scale application deployments
  • Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark
  • Solid troubleshooting skills and a passion for problem-solving and investigation
Benefits:

This is an excellent opportunity to work for one of the fastest-growing enterprise software and services companies and collaborate with some of the brightest engineers in open-source software. We offer a competitive salary range of $45,000 - $65,000 per year, depending on your experience.

We are proud to be an equal opportunity workplace and an affirmative action employer. We celebrate diversity, equity, and inclusion and strive to create a culture that empowers everyone to bring their best ideas and contribute to our mission.

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