Senior Platform Engineer

hace 7 horas


Colombia Red Hat Colombia S.A.S. A tiempo completo

Job Summary

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We are seeking a skilled Senior Platform Engineer to join our team in Colombia. In this role, you will be responsible for providing high-level technical support and sustaining engineering services to enterprise customers using IBM Cloud Pak OpenShift.

About the Role

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As a Senior Platform Engineer, you will serve as the direct support for IBM customer inquiries about the Red Hat OpenShift Container Platform. You will use IBM and Red Hat ticketing systems and support tools to assist customers directly.

Key Responsibilities

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  • Analyze issues to identify problems and communicate corrective actions and resolutions to customers.
  • Collaborate with support engineers, technical account managers, internal teams, and external parties during problem resolution.
  • Document diagnostic steps and create reusable solutions for future incidents.
  • Deliver exceptional customer experience by troubleshooting various issues and recommending solutions professionally and courteously.
  • Perform weekend and holiday shift duties on a rotational schedule when needed.

Requirements

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To be successful in this role, you will need:

  • 2+ years of experience working as a support or development engineer for a Platform-as-a-Service (PaaS) provider or hosting service.
  • 3+ years of experience working with Linux or Unix operating systems, including system installation, configuration, and maintenance; Red Hat Certified Engineer (RHCE) qualification is a plus.
  • Familiarity with technologies like Red Hat OpenShift Container Platform, Kubernetes, containers, IT automation, and cloud management.
  • Experience working with hosted applications or large-scale application deployments.
  • Good understanding of Linux tools with an emphasis on cURL, Git, Strace, and Wireshark.
  • Solid troubleshooting skills and a passion for problem-solving and investigation.
  • Outstanding communication skills in English with the ability to communicate courteously and effectively with customers, colleagues, and third-party vendors.
  • Ability to handle multiple priorities and work under pressure.
  • Commitment to providing the best experience possible for Red Hat's customers.

Salary Information

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The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.

Benefits

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We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.

About Red Hat Colombia S.A.S.

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Red Hat is the world's leading provider of enterprise open source software solutions. We are a community-powered company that delivers high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across 40+ countries, and we hire creative, passionate people ready to contribute their ideas and make an impact.

Diversity, Equity & Inclusion at Red Hat

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We celebrate diversity and strive to create an inclusive environment where everyone can thrive. We believe that everyone experiences our culture with equal opportunity and access, and that all voices are heard and celebrated.

Equal Opportunity Policy (EEO)

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We are an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


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