Cloud Systems Support Specialist

hace 2 semanas


Colombia Red Hat A tiempo completo

About the Job

We are seeking a skilled Cloud Systems Support Specialist to join our team in Colombia. This is an excellent opportunity to work with a leading provider of enterprise open source software solutions and contribute to delivering high-performing Linux, cloud, container, and Kubernetes technologies.

Job Description

The successful candidate will be responsible for providing technical support and sustaining engineering services to enterprise subscription customers. This includes troubleshooting and resolving technical issues over the phone and online, as well as collaborating with engineers and developers to develop creative solutions for customers.

Key Responsibilities

  • Ensure customers get the maximum value from and easily use our products and subscriptions
  • Support customers by responding within the designated service-level agreement to inquiries
  • Investigate and troubleshoot issues and develop solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service and provide regular updates to ensure they are satisfied with our support service
  • Collaborate with engineers and developers to develop creative solutions for customers, including product fixes

Requirements

To be successful in this role, you will need:

  • 3+ years experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment
  • Excellent understanding of Linux and UNIX; basic Linux system administration experience is greatly preferred
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Ability to communicate clearly and effectively with customers that have various levels of technical expertise
  • First-rate customer service skills; prior help desk experience or customer-focused experience is preferred
  • Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred
  • Experience with non x86_64 architectures (ppc64, s390x, arm) would be beneficial
  • Some previous software scripting or programming experience would be beneficial

Benefits

We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience, as well as opportunities for professional growth and development. We are proud to be an equal opportunity workplace and an affirmative action employer.



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