Senior Technical Operations Specialist
hace 22 horas
Senior Technical Operations Specialist
About Us:Ideaware Co is a high-growth multi-vendor marketplace company. We're seeking a talented Senior Technical Operations Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S.
Salary:$80,000 - $110,000 per year
Job Description:We're looking for a highly experienced Senior Technical Operations Specialist who can diagnose and resolve complex technical issues, provide training, and ensure customer satisfaction. The ideal candidate will thrive in fast-paced environments and be comfortable working autonomously and as part of a team.
Responsibilities:- Communicate with clients to diagnose technical issues and provide prompt solutions.
- Provide step-by-step instructions to fix technological problems, ensuring clear communication.
- Offer backup solutions and alternatives to maintain system functionality.
- Conduct training sessions for clients on new hardware or software products to enhance user experience.
- Maintain detailed logs of client problems, solutions provided, and customer satisfaction levels.
- Collaborate with our Software Development Team to solve more complex technical issues.
- Ability to troubleshoot and solve technological problems efficiently.
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a focus on client satisfaction.
- A team player who is comfortable working in fast-paced, dynamic environments.
- Familiarity with technical documentation and the ability to interpret it for client support purposes.
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