Enterprise Open Source Support Specialist
hace 1 mes
Unlock your potential as an Enterprise Open Source Support Specialist with Red Hat, where you'll deliver exceptional customer support and drive innovation in the world of open source technology. About the Role
Achieve a work-life balance with our flexible remote work options from Colombia and contribute to the success of our global customers. As an Enterprise Open Source Support Specialist, you'll be responsible for providing top-notch technical support and sustaining engineering services to enterprise subscription customers. With a focus on delivering an outstanding customer experience, you'll troubleshoot and resolve technical issues over the phone and online, becoming an expert in Red Hat products and technologies like Red Hat Enterprise Linux (RHEL). You'll also collaborate with engineers and developers to develop creative solutions for customers, including product fixes, and share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system.
About You
We're looking for a skilled individual with 3+ years of experience as a support, sustaining, or development engineer or other directly related experience within an enterprise environment. You should have an excellent understanding of Linux and UNIX, basic Linux system administration experience is greatly preferred. Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation are essential. First-rate customer service skills, prior help desk experience or customer-focused experience is preferred. Knowledge of installation, networking, firewall, security, clustering, web servers, and databases using Linux is greatly preferred. Experience with non-x86_64 architectures (ppc64, s390x, arm) would be beneficial. Some previous software scripting or programming experience would be beneficial. Ability to multitask, prioritize, and work well under pressure is necessary. A Bachelor's degree or equivalent experience within the enterprise IT sector is required. A Red Hat Certified System Administrator (RHCSA) is required but can be obtained after starting. A Red Hat Certified Engineer (RHCE) certification is a strong bonus.
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